Multifamily Customer Engagement Advisor

At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access to affordable housing finance.

Job Description

As a valued contributor to our team, you will advise the team on methods and processes for overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, managing, or coordinating operational activities for the team with the help of executives and staff managers.

THE IMPACT YOU WILL MAKE

The Multifamily Customer Engagement Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Review and provide advice on customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
• Identify executives, managers, and team members to support customer relationships.
• Advise team on promoting and selling Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
• Provide support for operational activities.
• Provide subject matter expertise, best practices, and recommendations to the team.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experience

• 6 years of relevant experience

Desired Experience

• Bachelor's degree or equivalent
• Relationship management skills including managing and engaging stakeholders, customers, and building relationship networks
• Influencing skills including negotiation, persuasion, meeting facilitation, conflict resolution
• Able to work respectfully and collaboratively with people from diverse functional backgrounds to achieve shared goals.
• Demonstrated ability to collect accurate information for explaining concepts and addressing key questions
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Experience helping an organization to plan and manage change in effort to meet strategic objectives
• Experience using Salesforce CRM
• Skilled in Microsoft Office

Multifamily Customer Engagement - Customer and Partner Management - Advisor

Target Pay Range: $121,000 - $158,000 a year

Qualifications

Education:

Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range