Tech Product Owner - Customer Experience

<h3>Company Description</h3><p>About IAG Tech</p><p>IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.</p><p>Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.</p><p>Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.</p><p>We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.</p><p> </p><p>Our Values</p><p>At IAG Tech we share common values to help us create the right culture to underpin our thriving community:</p><p>Innovation | we value identifying new ways of using technology to solve business challenges</p><p>Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues</p><p>Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability</p><p>Transparency | we value honesty and integrity and always share the reality in a manner the business understands</p><p>Agility | we value responsiveness, speed and flexibility in everything we do</p><p>We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.</p><h3>Job Description</h3><p>Customer Experience has become a key product for Customer area and cross with Iberia digital commercial teams. During 2022, the product agile team has significantly growth in order to have enough capacity to deliver the roadmap proposed by the Business units.</p><p>The business objective is to deliver new products oriented to Customer value in digital and travel experience at the airport and flight, in alignment with digital products which could increment the main OKRs &amp; KPIs for the sales and NPS.</p><p>Based on the above facts, <strong> a new L4 Tech product owner position </strong>has been created, with the aim to respond to the specific needs of the digital product, manage a very ambitious roadmap, with a growing team &amp; budget, and a challenging stakeholder management.</p><p><strong>Accountabilities</strong></p><p>Working in partnership with IAG Tech and the business to:</p><ul><li>Build a strong and trustworthy relationship with Customer Experience business stakeholders.</li><li>Define product tech features roadmap based on business priorities, prioritise and sequence product features, coordinating eCommerce releases, deciding on timing and content.</li><li>Manage product financials, ensuring value is delivered to business at the appropriate cost.</li><li>Track value delivered to business and end customers through a proper set of KPIs that measure relevancy (e.g. Revenues), usage (e.g. transaction volumes), performance (e.g. SLAs), quality (e.g. defects) and delivery (e.g. velocity).</li><li>Prepare for Programme Increment (PI) planning events, update the teams backlog and  contribute to the programme vision, roadmap, and content presentations.</li><li>Support program backlog refinement and prepare for Program Increment (PI) planning and play a significant role in the planning event itself.</li><li>Support story definition, providing the clarifications necessary to assist eCommerce agile tech teams with their story estimates and sequencing.</li><li>Determine their team Programme Increment objectives together with the entire Agile team(s).</li><li>Build, edit, and maintain the team backlog, with input from System Architect/Engineering and other stakeholders.</li><li>Prioritise and reprioritize the backlog items based on user value, time, and other team dependencies determined in the PI planning event and refined during the PI.</li><li>Communicate story detail and priorities and ensures the team aligns and agrees on a final iteration plan.</li><li>Collaborate with the APPs agile tech teams to detail stories with acceptance criteria and examples in the form of acceptance tests (Behaviour-Driven Development (BDD)).</li><li>Validate that the story meets acceptance criteria, ensuring that it complies with its Definition of Done (DoD).</li><li>Understand the scope of upcoming enabler work and collaborate with Solution Architects/Engineering to assist with decision-making and sequencing.</li><li>Participate in team demos and retrospectives with eCommerce teams and any other stakeholders including the Iteration Retrospectives, with the aim of improving Agile Release Train’s (ART’s)