Transmission & Distribution Training Manager (Portland, OR or Salt Lake City, UT) #112007

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose:

This position is responsible for functional oversight of estimating related duties, processes and policies that have an impact on corporate, business unit, or organizational objectives. Will have broad familiarity with all fields and classifications within the operations function of an electric utility. Conduct training assessments and gap analyses to determine individual training requirements. May conduct training or co-facilitate with subject matter expert. Supports and implements business objectives, strategies, programs and plans. Implements and supports company programs and policies.  Under direction of managements assists with adherence to department budget.

Responsibilities of this position include the following:

• Oversee business transformation initiatives (Maximo, AUD, Oracle, etc.) related to estimating.
• User and Admin support for graphical work design system.
• Provide estimating functional, process and policy oversight and support for estimators and associate stakeholders across PacifiCorp.
• Identify training needs and solutions for PacifiCorp estimating related functions.
• Support executive management and Field Operations with estimating functions and processes.
• Plan, develop and administer training and development programs using a variety of methods including, classroom training, web-based training, demonstrations, on-the-job training, meetings, conferences and workshops. 
• Analyze, recommend and/or implement new training programs and improvements to existing procedures where they are interdependent. 
• Coordinate training development with subject matter experts in a way that ensures compliance with regulatory requirements and company policies and practices.
• Design training manuals, computer-based training, multimedia visual aids and other educational materials. Coordinate simulator based training development with subject matter experts.
• Develop job task documentation, technical task surveys, training assessments and gap analysis to determine individualized requirements.
• Facilitate team projects, provide guidance and direction to team members, and communicate project objectives, parameters, status, and outcomes.
• Ensure that operations organization is compliant with external and internal training requirements by discipline.  
• Lead development and implementation of processes and procedures to enhance operational effectiveness. 
• Manage complex projects between cross functional areas including represented and non-represented personnel.
• Evaluate policies, procedures and other documentation and ensure training program complies with company safety procedures and operational requirements. 
• Develop and evaluate operational metrics to assess effectiveness of training program; take measures to modify training as needed to address operational gaps or performance needs. 
• Implement, schedule and manage all aspects of assigned training programs. Oversee tracking requirement to ensure trainees meet all requirements.
• Develop strong relationships as a liaison with all departments and functions in operations to initiate and implement enhanced training opportunities and content for all employee classifications.
• Develop content, curriculum and scheduling for an effective training program by collaborating with subject matter experts in each field. 
• Participate with and lead the improvement of current advisory teams and committees to improve processes, develop employees and foster employee engagement through participation.  Develop and implement future advisory teams to meet company goals and initiatives.
• Lead the functional team; direct day-to-day activities and provide guidance and recommendations.
• Provide input into team employee performance reviews. Flag performance and personnel issues for people manager resolution.

Requirements of this position include the following:

• Bachelor’s Degree in Business, Electrical Engineering, or a related field; or the equivalent combination of education and experience.
• A minimum of seven years’ experience with estimating training and problem resolution.
• Thorough knowledge of utility craft-based apprenticeship program requirements and standards.  
• Knowledge of established operational practices and procedures for utility transmission and distribution systems with emphasis on dispatching and outage management.
• Communication and interpersonal skills including the ability to consult and resolve internal and external customer issues which maybe critical, sensitive, or urgent i