Coordinator Wholesale Operations & Customer Service (m/f/x)

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH is one of the most successful fashion and lifestyle companies in the world. Our brand portfolio includes the iconic brands CALVIN KLEIN and TOMMY HILFIGER with more than 30.000 employees operating in over 40 countries. PVH stands for development and innovation like no other company with the ongoing digitalization and integration of all channels.
 

One of PVH's greatest strengths is our people and our shared desire to create an inclusive work environment where every individual is valued, and every voice is heard. Together, we are committed to a more diverse and fair fashion industry to drive sustainable change both at PVH and in our industry.
 

The head office for the DACH and EEC markets, covering 13 countries with more than 2.700 employees, is located in Düsseldorf and is the main location for around 500 employees.

The Coordinator Wholesale Operations & Customer Service for Tommy Hilfiger, Calvin Klein and NIKE is part of a bigger Customer Service Operations team responsible for Germany+ and reports to the Manager or Senior Manager Wholesale Operations & Customer Service. In the position the Coordinator provides administrative support and handels our Wholesale and E-Commerce partners’ requirements regarding fulfillment.

A day in the life of a Coordinator Wholesale Operations & Customer Service (m/f/x):

• Order processing (order entry) and Orderbook monitoring in SAP Supply chain and operational focus - Progressing of orders through the warehouse and delivery cycle according to set time frames

• Entering all relevant data for order delivery (Customer order numbers, verification of sizes, colour codes, adjustment of delivery dates, discounts etc.)

• Preparation of analysis on orders, delivery status, partner inquiries

• Processing of return requests

• End consumer Service

• Service oriented support for our sales representatives in administrative subjects (Delivery status, Reorder, Availabilities etc.)

• Monitoring of special orders (Advertising etc.)

• Specific reports

• Direct contact with partners, the warehouse, credit control department and sales teams regarding order and delivery status

• Maintenance of customer master data

• Application from following IT tools: SAP FMS + HANA (english) + MS Office

• Support credit control Amsterdam with account clarification

• Creation of divisional reports (p.e. Pack & Hold)

• Interaction with relevant departments

• Order processing and notification on customer portals

• Contact person B2B

• Participation on specific projects

What do we need from you? You have:

• Commercial education

• Vocational diploma or Abitur

• Communication and teamability

• Organizational talent, Ability to set priorities

• Affinity with numbers, Structured working with data and lists

• Native-level German and fluent in English

• Advanced PC-User Skills (MS-Office)

What you can expect from us:

• PVH offers you a smart working model (hybrid) including a flex office solution, a "work from anywhere" concept, meeting-free Fridays and many other components

• Lead Yourself. Lead Together. Lead the Way. The PVH Leadership Behaviors are the actions that unlock the potential of each of us. Whether you lead a team, a project or contribute your own expertise, everyone is a leader at PVH

• We promote a culture of development and offer training and learning opportunities through our own PVH University

• Multiple employee benefi