Senior Manager Sales Commissions Governance

Job Description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

About the Role

The Sr. Manager, Governance and Sales Commissions Policy is a foundational leadership role tasked with establishing, scaling, and managing the governance, policy, and compliance framework for a newly created Sales Commissions Operations function. This leader builds the governance infrastructure from the ground up—defining policies, documentation standards, approval matrices, exception frameworks, and audit readiness—while ensuring alignment across Sales, Finance, HR, Payroll, Legal, RevOps, and Technology. The role directly leads a multidisciplinary team covering quality assurance, systems administration, field/business partnership, reporting & insights, and broker/partner compensation governance.

Responsibilities

Governance, Policy, and Compliance Leadership

• Build and operationalize the governance and policy framework for a new Sales Commissions Operations team

• Define and publish plan rules, policy guides, exception/approval workflows, documentation standards, and version-controlled archives

• Ensure alignment with Finance, Legal, HR, Payroll, Sales Strategy, and Technology for all policy changes and plan updates

• Own SOX controls, compliance monitoring, control evidence retention, and audit readiness

• Design and manage the exceptions & approvals framework (e.g., credit overrides, adjustments, quota/rate changes, broker-of-record updates)

• Establish guardrails for data integrity, hierarchy accuracy, and documentation standards

Team Leadership & Development

• Lead and develop a diversified governance team (QA & Audit, Systems Admin, Business Partner/BA, Reporting & Insights, Broker/Partner Compensation)

• Set goals, role definitions, performance metrics, and development plans; foster a culture of accuracy, accountability, and continuous improvement

• Plan capacity and prioritize workload to meet deadlines during monthly/quarterly cycle

Controls, Audit, & Risk Management

• Execute SOX and audit controls across commissions processes; ensure periodic control testing and remediation

• Oversee independent QA for calculation accuracy, negative testing, regression testing, and release validations

• Identify risks early, implement mitigations, and maintain transparent governance reporting to leadership

Cross-Functional Partnership

• Serve as primary liaison with Legal, Finance/FP&A, HR, Payroll, Technology/IT, and Sales Leadership on governance and policy matters

• Coordinate policy interpretation, approvals, release schedules, and effective field communication of changes

• Ensure timely distribution of policy updates, plan changes, and governance decisions

Data Governance, Reporting, and Insights

• Partner with Reporting & Insights to create dashboards for exceptions, control adherence, QA outcomes, approval cycle times, and broker metrics

• Deliver standardized reporting packages for audit, leadership reviews, and monthly governance forums

• Enforce data lineage transparency, definitions, and documentation consistency

Broker & Partner Compensation Governance

• Oversee governance controls for broker/partner compensation including contract interpretation, rate/override logic, and broker-of-record changes

• Ensure compliance, documentation, and reconciliation standards are met for partner payouts

Enablement, Communication & Training

• Develop and deliver governance and policy training for Sales, HR, Payroll, Finance, and field leaders

• Publish policy playbooks, FAQs, communication guides, and training materials; drive field comprehension through the Business Partner/BA

Strategic Planning & Continuous Improvement

• Drive a multi-ye