Network Services Manager - Audio Visual, Event Technology

Network Services Manager

Company Overview 

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Network Services Manager is responsible for managing Pinnacle Live’s venue-based networking team, products, and services, including network configuration and maintenance, as well as all networking-related customer service inquiries.

Essential Functions:

• Provide leadership in the planning & execution of all venue-based networking needs while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Train, manage and develop team in accordance with company SOPs facilitating elevated customer service standards, team growth, and a culture of achievement.
• Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
• Communicate capabilities to clients in coordination with hotel sales.
• Manage the installation, configuration, and testing of equipment attached to the network (temporary or permanent).
• Assists with and/or approves network design and architects any requested temporary circuits or wireless networks according to client specifications. • Troubleshoot and assist the client with networking and AV equipment, including client laptops
• Prioritize, organize, and execute networking activities while participating in AV activities, including sets, strikes, storeroom maintenance, general customer service, and inventory maintenance.
• Participate in the maintenance of in-house networking systems.
• Manages sales process for maximum capture of business and revenue.
• Assists with technical client consultations, onsite visits, conference calls, etc.
• Coordinate with Sales and Operations Management in the configuration and setup of client networking needs before group arrival.
• Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented.
• Maintain accurate client event information within the Company’s business systems.
• Drive inventory processes for all networking equipment inventory.
• Review daily invoices with the client and obtain the client’s signature on invoice(s) as needed.
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Ensure all Company occupied areas are clean, organized, and up to Company standards.
• Continually improve technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures • Comply with all safety protocols and standard operating procedures.
• Other duties as assigned

Education & Experience:

• High School Graduate or equivalent

• One (1) to two (2) years’ exposure to audio-visual and/or hospitality industry preferred

• General computer proficiency and willingness to learn new platforms

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Demonstrated experience aligning team members behind common goals

• Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties.

• Strong technical aptitude

• Strong understanding of layer 2 & 3 TCP/IP networking principles

• Knowledge of layer 2