Hospice Director of Clinical and Operations Solutions

Company:

Compassus

 

Position Summary

The Hospice Director of Clinical and Operations Solutions is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Hospice Director of Clinical and Operations Solutions is a multidisciplinary professional with flexible skill sets who can perform effectively as an executive director, clinical director, or member of the EMR deployment and support team. Primarily, the Hospice Director of Clinical and Operations Solutions is part of a unit of subject matter experts in the organizational EMR system and participates in the development of training materials, deployment of system implementation/conversion, and provision of direct training and support for new users at the individual and program level. This role will work to improve operational efficiency and compliance while providing education and support to both new and existing locations on all aspects of Compassus processes, polices and applicable clinical software in a professional, clear, and concise way. The integration activity may require both onsite and remote support based on need. Remote Assignments are occasional and delegated by Supervisor. S/he is also engaged as a member of the corporate team at the regional level to perform interim roles based on program-level needs which may include leadership, operational performance management, clinical direction and leadership, and program gap analysis or problem-solving.

Position Specific Responsibilities

• • Oversees the consultative process between the Medical Director and the members of the Interdisciplinary Team (IDT), assists in requesting appropriate care orders and attendance to identified patient needs if patient’s attending physician is not available.
  
  • Ensures hospice services are available 24/7.
  • Develop and present effective education modules.
  • Troubleshoot questions/concerns presented by staff, seek appropriate avenues for resolution, and see through to resolution.
  • Identify areas of improvement, develop solutions, and advise team on compliance and efficiency while ensuring they adhere to best practices.
  • This position serves as a subject matter expert and may provide training and support for operational processes for clinical and non-clinical roles.
  • Maintains up-to-date knowledge of policy changes, process changes, home office department updates, regulatory updates, and other general company information.
  
  
  • Follows state regulatory requirements for supervision of nursing services.
  
  • Manages all members of the IDT including aspects of scheduling, productivity, mentoring, pay practices, timekeeping, performance reviews, and team member support.
  
  • Documents in the patient’s clinical record when required; demonstrates proficiency with documentation requirements.
  Actively collaborates regarding QAPI activities and provides feedback and input into Performance Improvement.
  
  • Participates in performance improvement programs.
  
  • Upholds a personal philosophy of integrity and commitment; communicates proactively when schedule changes are needed.
  
  • Analyzes and reports on quality metrics including Hospice Item Set, CAHPS, and symptom management outcomes.
  
  • Participates in care delivery for patients as needed including conducting admissions, recertification visits, routine visits, and discharge visits.
  Manages the care for a caseload of patients if needed to support ebb and flow of census changes.
  
  • Participates in after-hours shifts as needed including primary and back-up on-call.
  
  • Serves as the administrator on call when scheduled.
  
  • Performs other duties as assigned.
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Education and/or Experience

• Associate of Bachelor's degree in Nursing required.
• Proficient in the use and function of Homecare Homebase EMR for Hospice – experience must be in the past 12 months.
• Minimum of five (5) years of nursing experience with three (3) years experience in hospice required.
• Minimum of five (5) years of management experience with two (2) years experience in hospice or home care required.
• Experience in a regional role in hospice or home care preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: