EM-Inside Sales Representative

EM-Inside Sales Representative

Buckman – Remote

Location: Remote

Language: English

Travel: up to 75%

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. 

Position Summary

The EM Inside Sales Representative role is responsible for driving top and bottom-line growth by blending account management with new business development in a fast-paced, digitally driven environment.  This role involves managing a specific amount of small to medium sized accounts, generating correspondence and engagement with dormant accounts and coordinating all first-line prospection across the various industries that Buckman impacts.  The role involves leveraging Buckman's capabilities, as well as utilizing voice of customer and market trends in developing and executing go-to-market strategies and target campaigns to meet sales and profitability targets. The Inside Sales Representative actively participates in the S&OP processes and collaborates effectively with business development, research & development, marketing and technology, and smart digital in accelerating customer acquisition and providing unmatched Customer Experience. This role is responsible for championing a high safety culture, setting the strategy to win, and delivering results.

Key Outcomes/Responsibilities

Outcome: Deliver Revenue, GP, and Share of Wallet Growth

Actions: EM Inside Sales Representative Responsibilities:

•Account Management: Oversee a portfolio of small to medium-sized accounts, ensuring consistent engagement and growth.

•Lead Generation & Prospecting: Re-engage dormant accounts and lead first-line prospecting efforts across Buckman’s diverse industry sectors.

•Achieve or exceed sales targets and performance metrics to drive revenue growth.

•Build sustainable Sales Pipeline Growth/Health and forecast revenue to ensure achievement of targets.

•Drive Inside Sales process from Demand/Lead generation, qualification, Customer engagement, and conversion.

•Proactively reach out to potential customers via phone, email, and other communication channels.

•Identify and qualify sales opportunities by understanding customer needs and requirements.

•Present and demonstrate the value of our products and services to potential customers.

Outcome:  Create Superior and Differential Customer Experience

Actions:

•Enhance Customer Satisfaction by providing timely and effective solutions to customer inquiries and issues.

•Respond to all inbound inquiries’ same day by phone, to engage prospects and swiftly convert them into sales opportunities.

•Improve Customer Retention rates through proactive follow-ups, personalized communication, and building strong relationships with clients.

•Reduce Response Time: Decrease average response time to customer inquiries to within 1 business day, ensuring prompt and efficient service.

•Increase Upsell and Cross-sell Opportunities: Identify and capitalize on upsell and cross-sell opportunities to increase revenue per customer.

•Enhance Customer Onboarding Experience: Streamline the onboarding process to ensure new customers are fully integrated and satisfied.

•Gather and Utilize Customer Feedback to drive continuous improvement in products and services.

•Achieve High First Contact Resolution to resolve customer issues at the first interaction whenever possible.

•Maintain High-Quality Communication: Ensure all customer interactions are professi