Agency Technology Service Requestor (ATSR)

Agency :  Department of Commerce and Economic Opportunity 
Position Title: Executive I

Closing Date/Time: 07/31/2024 
Salary:   Anticipated Starting Salary $5,703 a month; Full Range $5,703 - $8,170 a month  
Job Type:  Salaried
County:   Sangamon  
Number of Vacancies:   1  
Plan/BU: RC062   

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  39933 

Position Overview

Are you looking for a rewarding career with an organization that values their team members and truly makes a difference in communities throughout the state? The Illinois Department of Commerce and Economic Opportunity (DCEO) is seeking to hire an Information Technology (IT) Coordinator. The IT Coordinator serves as a liaison between DCEO and the Illinois Department of Innovation and Technology (DoIT) and is responsible for overseeing access to Agency Technology Services. The IT Coordinator will manage employee access to technology and applications, ensure timely refresh of Agency technology, track Agency access requests, and make recommendations for Information Technology processes, policies, and procedures. The IT Coordinator will also serve as a backup to the Agency Telecommunications and Vehicle Coordinators and participate in the annual inventory of Telecommunications and IT equipment. The ideal candidate for this position will have great attention to detail, the ability to multi-task and experience working in information technology overseeing access management. If you enjoy working in a fast-paced environment with a wide variety of stakeholders, this position might be a good fit for you. If you possess these knowledges, skills, abilities and experience, we invite you to apply to join the DCEO team!

Job Responsibilities

1. Serves as an Information Technology (IT) Coordinator for the Illinois Department of Commerce & Economic Opportunity (DCEO)
2. Maintains Agency technology access records and performs annual review of employee access.
3. Assists with development of Agency Technology Policies and Procedures.
4. Provides support and backup to the Agency Telecommunication Coordinator.
5. Oversees annual refresh of Agency technology and ensures completion of annual disaster recovery testing.
6. Assists with reconciliation of Agency Technology invoices from the Department of Innovation and Technology (DoIT).
7. Keeps abreast of new developments in the Information Technology (IT) field.
8. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with course work in business or public administration.  
2. Requires one year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program.

Specialized Skills

1. Requires one (1) year of experience serving as an Agency Technology Service Requestor.
2. Requires one (1) year of experience working in Information Technology with extensive knowledge around best practices in network security access requests from an onboarding and offboarding perspective.

Preferred Qualifications

1. Prefers one (1) year of experience serving as an Agency Technology Service Requestor.
2. Prefers one (1) year of experience working in Information Technology with extensive knowledge around best practices in network security access requests from an onboarding and offboarding perspective.
3. Prefers one (1) year experience developing written Information Technology processes, procedures, and/or policies.
4. Prefers one (1) year experience entering tickets into an information technology service management tool such as ServiceNow or similar platforms which manage and track IT/