Customer Success Enablement Manager

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHY BOX NEEDS YOU:
The Customer Success (CSM) Enablement Manager will be in a key role within the Global Go To Market (GTM) Enablement organization at Box. The mission of the Global Go to Market (GTM) Enablement team is to ensure Box's customer-facing roles have the knowledge, resources, and training they need to be successful in role.  That means ensuring our new hires (both internal and external) across the GTM organizations have a best in class onboarding experience, ongoing product knowledge and skill building programs, and the tools, processes, and resources required to execute in their roles. This role will center on the Customer Success segment of the business, specifically our Customer Success Management organization. .This person will help drive our strategy to execution and help the CSM organization realize its aggressive goals. You will bring unique perspectives, team spirit and amazing execution prowess to help roll-out the overall CS GTM strategy to the CSM team and ensure their success in the way they understand, prioritize and engage with customers. The ideal candidate is a high energy, driven individual with enablement experience and appreciates working in a fast-paced dynamic environment.

WHAT YOU'LL DO:

• Identify the knowledge and skills required for successful outcomes of all CSM roles

• Work with the CS and GTM enablement leaders to establish role-based curriculums and programs that drive the knowledge and skill development

• Align and execute programs that build foundational capability for role-based knowledge and skills

• Develop programs in various mediums, including self-paced, online, live virtual, live in person, and hands-on workshops

• Take a data-driven approach to measure the efficacy of programs through qualitative and quantitative inputs, and evolve programs over time; ensure programs are delivering measurable business impact

• Create the tools and programs that support the knowledge, skill development and leader coaching

• Build relationships with key business stakeholders and understanding of the ongoing needs

• Establish ongoing cross functional collaboration with the broader enablement team, marketing and product organizations

• Drive consistency and efficiency to deliver training and tools across all CSM teams

WHO YOU ARE:

• 5+ years or experience as part of OR supporting a Customer Success organization

• Proven track record of being highly motivated and self-directed

• Demonstrated ability to establish and manage project priorities and timelines to achieve results

• Excellent verbal and written communication skills - attention to detail is key

• Proven track record of working in a dynamic shifting environment

• Strong facilitation and presentation skills  

• BS required 

• Preferably 2+ years in an enablement or training function

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to ap