Business Development Representative, Evergreen

Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. 

What's the opportunity? 🤔

As a Business Development Representative,, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them understand the value of Intercom through creative & engaging prospecting. . 

We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible.  In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.

As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!

What will I be doing? 🚀

• Creating and prioritizing strategic target account lists with Account Executives
• Generating new business pipeline for Account Executives through cold calling, email, social etc.
• Providing a great experience for Intercom’s prospective customers
• Maintaining an up-to-date knowledge of our product and its value to customers
• Demonstrating an ability to attract new customers
• Working with other functions to improve business processes
• Engaging in team development and mentoring

What skills do I need? 📖

• Strong desire to build a career in Sales, you want to be an Account Executive in the future
• 1+ year of customer-facing work experience (Sales and/or SaaS experience is a +)
• Operational Excellence: 
• You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.
• Competitive Landscape & Industry Knowledge is crucial. 
• You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the lastest news & industry trends. 
• Prospecting skills (cold calling, email, social)
• You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn)
• Communication
• You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences.
• You listen effectively and love to partner and collaborate with your peers
• Growth Mindset
• You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.
• Results Oriented
• You bring a never settle approach to quota, progression and team development. Results oriented SDRs are hungry to succeed and raise the bar.

Bonus skills & attributes 🙌

• Bachelor's Degree preferred
• Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If