Senior Manager, Process Improvement - Order to Cash

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Sr Manager, Business Process Design & Improvement

Management Level

Sr Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Summary

The Senior Manager, Order to Cash (O2C) Process Owner is a critical leadership position that oversees the delivery and support for organizational process excellence.  This position reports directly to Director - Business Process Design & Improvement, Lead to Cash and serves as a business enablement partner by engaging business leaders within the company to anticipate organizational needs and drive strong decision making through implementation of process improvements/best practices, continuous improvement, metrics, and end-to-end process governance.

This position will be responsible for leading all aspects of Cox Automotive O2C process excellence.  This position will focus on process centralization, standardization, and optimization across policies, process, data, reporting, systems security, compliance, and financial controls.  This role will also support key strategic initiatives and will build a culture of continuous process improvement within the EF&A Order to Cash functions. The Order to Cash scope includes Billing, Credit, Collections, Reimbursements, Cash Application and Reporting.  This position will also help to meet Cox Automotive’s strategic goals by developing plans, driving objectives, collaborating with business stakeholders, and aligning appropriate resources. It will focus on performance for a team of 6-8 Continuous Process Improvement professionals, including embedding a culture of excellence and best-in-class customer experience.

The ideal candidate will have strong leadership, continuous process improvement, change management, governance, and communication experience in a global organization, with a track record leading a high performing team and implementing best practices.

Job Responsibilities

Process Excellence

• Direct day-to-day activities of the EF&A O2C process excellence function
• Responsible for identifying best practices, efficiencies, and strategic methods to optimize people, process, and technology solutions across EF&A O2C functions
• Define strategy, prioritize, plan, influence and drive execution of the strategic Operational Excellence initiatives to achieve financial, operational efficiency and client experience objectives.   Break down complex work into well-defined workstreams.
• Provide thought leadership, direction and prioritization of product and operational enhancements to drive client experience, operational efficiencies, and organizational transformation efforts.
• Lead benchmarking studies and competitive intelligence assessments across EF&A O2C, including ongoing target setting
• Build a metrics and performance management strategy and culture, driving measurable business results
• Design and embed an approach to ongoing continuous process improvement, including an end-to-end process assessment strategy, as well as tactical resource and implementation planning and delivery approach
• Accountable for all process standards: data, reporting, systems security, compliance, financial controls, change management and process excellence

Leadership & Organizational Development

• Lead a team of 6-10 Continuous Process Improvement Managers and Sr. Analysts to support all EF&A O2C (onshore and offshore) process excellence activities
• Partner with internal stakeholders to drive governance and business partner relationships, including shared objectives for end-to-end process solutions
• Develop and implement goals, policies, priorities, and procedures relating to all aspects of the group, in partnership with EF&A O2C operations.  Responsible for tracking and meeting those goals and ensuring adherence to those policies and procedures
• Identify, govern, prioritize, and adjudicate technology enhancements, partnering with Technology to build and support the deployment of ongoing roadmap of solutions
• Works with internal and external auditors annually and/or as needed based on their requests for information
• Perform