Director of Retail Operations

Job DetailsJob Location: Goodwill Headquarters - Chattanooga, TN 37416Position Type: Full-timeSalary Range: $60,000.00 - $70,000.00 Salary/yearWho is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity!  With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.


Individuals with barriers to employment get help securing meaningful jobs.
Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.


How do we accomplish our mission?  We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?


Friendly work environment with co-workers who appreciate working with each other.
Employee discount.
401K and Roth retirement plans with matching contribution after eligibility.
Skills and development opportunities.
For Full-time employees:

Dental and vision insurance - Company Paid for employee.
Basic life insurance – 1.5 times salary, Company Paid for employee.
Primary Care through TextCare- Company Paid for household.
Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft
Medical Insurance and Health Savings Account
Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year




What will a Director of Retail Operations do?

As the Director of Retail Operations, your work helps transfer potential into opportunity. This position will provide directions for all activities pertaining to the region’s production and sales, including support and leadership to individual store locations. The role ensures that store locations are executing all the organization’s procedures and policies to meet operational guidelines. The position plays an integral role in ensuring our business units have a healthy team culture and that their operations are operationally sound and financially responsible.

Job Functions


Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
Punctual and dependable attendance.
Monitors business goals and outputs to ensure budgeted goals are achieved and maintains expenditures in accordance with the Agency, departmental, and financial goals.
Hires, supervises, and develops direct and indirect reports to meet and/or exceed strategic goals, departmental growth, and financial expectations.
Manage assigned locations and support their leaders so they can meet predetermined business production and sales goals.
Comply with Agency policies and DGR standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
Establishes, communicates, and implements operation-related procedures (SOP) and performance standards.
Leads and participates in departmental and cross departmental project teams.
Maintain proficiency for tasks required in all workstations.
Attend all meetings and training as required by the Agency and participate in professional development and networking conferences and events.
Maintain all company records and reports accurately and in a timely fashion.
Meet region’s sales and production goals.
Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
Frequent and regular travel to locations is required.
Other duties as assigned.


Key Knowledge And Experience


High School diploma or GED, preferred.
Associate degree or completion of related retail management course work preferred.
3 years of experience in business management and supervisory experience of 10 or more employees in retail, manufacturing, production, or food services and/or demonstrated success and completion of Goodwill assigned training.
Related work experience and demonstrated ability to manage multiple business units.
High level of attention to detail.



Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.
Must be proficient in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
Must be able to adapt to growth and a