Senior AI/Voice Application Engineer

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior AI/Voice Application Engineer working Hybrid in Denver, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing:

As a Senior AI/Voice Application Engineer, you will lead the design and implementation of enterprise-scale AI and voice communication solutions for contact center operations. You will architect intelligent systems that leverage cutting-edge GenAI capabilities, real-time voice processing, and scalable cloud infrastructure to deliver transformative customer experience solutions.

You'll report to the Director, Application Development.

During a Typical Day, You'll:

- Architect and develop complex GenAI applications using Golang, implementing multi-agent systems, conversation intelligence, and autonomous workflow automation

- Design voice infrastructure solutions including SIP trunking, session border controllers, and real-time media processing pipelines

- Lead the development of AI-powered contact center capabilities such as virtual agents, real-time agent coaching, and predictive analytics

- Build scalable streaming data pipelines for processing voice, chat, and email interactions in real-time

- Implement advanced AI techniques including fine-tuning, few-shot learning, and multi-modal AI applications

- Architect integration layers between contact center platforms (Amazon Connect, Genesys, Avaya, etc.) and enterprise systems

- Design and implement voice quality monitoring, fraud detection, and compliance recording solutions

- Establish best practices for AI model governance, versioning, and deployment strategies

- Mentor development teams on Golang best practices, AI integration patterns, and telecommunications protocols

- Drive technical decision-making for platform architecture, technology selection, and system design

- Lead proof-of-concept initiatives and rapid prototyping for emerging AI capabilities

What You Bring to the Role:

- 6+ years of professional Golang development experience with demonstrated expertise in system design

- Proven track record building and deploying GenAI applications, including integration of LLMs, embedding models, and AI orchestration frameworks

- Deep understanding of SIP protocol, RTP/SRTP, voice codecs (G.711, Opus, etc.), and telecommunications standards

- 3+ years of experience with contact center technologies, including CCaaS platforms, ACD systems, or workforce management tools

- Expert-level knowledge of cloud-native architectures on GCP, AWS, or Azure

- Strong experience with microservices patterns, event-driven design, and distributed systems

- Proficiency with streaming technologies (Kafka, Pub/Sub, Kinesis) and real-time data processing

- Track record of mentoring engineers and leading technical initiatives

- Demonstrated ability to rapidly learn and implement emerging technologies

- Experience architecting voice platforms with media servers (FreeSWITCH, Asterisk, Kamailio)

- Deep knowledge of AI/ML frameworks, LangChain, vector databases, and RAG architectures

- Experience with telephony APIs (Twilio Programmable Voice, SignalWire, Plivo)

- Understanding of WebSocket protocols, WebRTC infrastructure, and STUN/TURN servers

- Familiarity with speech analytics, emotion AI, or conversational AI platforms

- Experience with contact center AI solutions (Google CCAI, Amazon Lex, Nuance)

- Background in voice biometrics, speaker diarization, or acoustic modeling

- GCP Professional Cloud Architect or AWS Solutions Architect certification

- Experience with Agile/Scrum methodologies in fast-paced environments

What You Can Expect 

·         An annual incentive program  

·         Medical, dental, and vision 

·         Tax-advantaged healthcare accounts 

·         Financial and income protection benefits 

·         Paid time off (PTO) and wellness time off 

·         Tuition reimbursement and access to thousands of free online courses