Corporate Summer Intern - Customer Success

Internship postings will be open from January 12, 2024 through March 16, 2024.

We appreciate your continued interest and patience during the hiring process! Please contact careers@borderstates.com with any questions. 

 

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
 
This position will be located in: Fargo , ND  

 

Job Summary

The Corporate Intern will develop a solid understanding of the department they are in as well as the overall business.  The internship aims to provide our interns with challenging, real-world projects specific to their career path. Works within the department on day to day projects; projects will include but not be limited to activities related to process improvement, project management, data support, reporting (including Power BI dashboards), documentation, and other assigned responsibilities.

Responsibilities

Essential Functions

• Works within the department on day to day projects; which include but are not limited to activities related to process improvement, project management, data support, reporting, documentation, and other assigned responsibilities.
• Builds relationships through meetings, events and one-on-ones with various employee owners and leaders.
• Focuses on real-world projects within the department.
• Collaborates with various departments throughout the company.

Department Responsibilities

• Assists with Customer Integration by pulling and packaging of customer insights to support Strategic and Alliance customers.   
• Assists with documentation of reports, quality assurance tool and data sets to ensure clarity and the integrity of the reports/data.
• Assists with Customer Proposals and Onboarding working with customer scope of materials to facilitate the market basket processes.

Non-essential Functions

• Performs other duties as assigned by supervisor or other designate.

Qualifications

• Current student or new graduate (within last year) in a 2 or 4-year degree program.
• Strong knowledge of business office procedures, office equipment operation, data entry/keyboarding skills and communication systems helpful.
• Requires strong knowledge of PC for Windows and Microsoft Office 365 (Outlook, Excel, Word, Access, PowerPoint, and OneNote).
   

Skills and Abilities

• Excellent interpersonal, written and verbal communication, reading, and customer service skills.
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pus