Technical Program Manager - Staff

See yourself at Twilio

Join the team as our next Technical Program Manager - Staff on Twilio’s TDA-Flex product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences.  We seek an inspired and technical individual to join our Twilio Data & Applications Operations team. This team consists of Technical Delivery Program Management, Product Analytics and GTM program partnership. Individuals in this organization are dedicated to ensure successful product delivery from ideation to launch. As a Staff Technical Program Manager, you will be responsible for leading complex programs and evolving systems to create a more integrated and effective product delivery process.

You will be responsible for enabling Program teams to reach their goals. You will ensure team collaboration and identify dependencies and risks, resolve blockers, track and report progress, all while leveraging best practices to ensure predictable and timely delivery of our programs. You will be partnering and collaborating with a variety of stakeholders from Product, Engineering, Sales, Professional services and support to craft a thoughtful ecosystem for partnership and ensuring that Twilio meets the needs of the market and customer.

If you are excited about building and leading complex programs while creating clarity within ambiguous environments with a highly dedicated team to build something great, you will be a fantastic fit

Responsibilities

In this role, you’ll:

• Build and lead complex cross-functional programs for product and cross-company initiatives. Must be able to effectively plan, organize and drive projects to completion with minimal oversight. 
• Drive towards continuous improvement through analyzing data and inspecting & adapting practices to work with agile teams to improve project delivery
• Support the transparency and communication of the health and progress of an overall program that you are coordinating. Ability to effectively communicate across all levels of the organization including leading complex discussions with senior leaders by answering tough questions and effectively raising issues or areas of misalignment
• Gather and analyze large amounts of information quickly in order to problem solve and drive decision-making effectively including technical design
• Create and maintain alignment within a highly dynamic and ambiguous situations
• Identify and escalate gaps and risks across organizations.
• Dependency management- Ability to identify, negotiate and monitor dependencies across multiple teams within the program.
• Align senior leaders on program priorities. Regularly communicate program risks and align leaders on solutions
• Demonstrate a sense of urgency and ownership to drive solutions and tasks to completion
• Help be an agent of change as we strengthen our Program Management across the organization
• Simplify complexity to map out a program’s next steps and communicate an easily digestible plan
• Contribute to the definition, development and tracking of effective metrics and R&D improvements that drive improved BU operating performance

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+  years experience in technical program management, project management, or operational role.
• BA/BS degree in computer science or similar degree
• Experience leading and managing the successful delivery of high impact and highly cross-functional integrations
• Strong ability to quickly buil