Reverse & Redistribution , Sr. Analyst

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

As a Reverse & Redistribution Sr. Analyst, you will support the Reverse and Redistribution team within CVS Health Supply Chain. The primary responsibility is to oversee multiple projects and manage existing programs ensuring goals are met and are delivered on time. You will assist and provide analytical support for the goals and responsibilities of the Reverse & Redistribution Team with an emphasis on trending analysis. Analyze process and system functionalities, provide monthly reporting analysis, recommended/implement process improvements and complete ad hoc requests as assigned.

You will be working collaboratively and cross-functionally with both internal and external business owners, and our DC network by assisting them and providing valuable insights as we work collectively towards the main goal of improving category profitability through reducing write-offs, protecting margin, and ensuring removal of items from the network.

A successful candidate will possess the following abilities:

• Strong project management skills
• Cross-functional communication and relationship-building
• Development of KPI’s for process improvements
• Analyze data sets, draw insights and communicate conclusions
• Prioritize simultaneous workstreams

What you will do

• Assist in work teams related to FS Returns and Redistribution

• Trend analyses

• Work to identify solutions to business questions and business needs

• Work cross-functionally across the organization to partner on value-add ideas and opportunities to help achieve company enterprise objectives and goals related to retail reverse logistics

• Be the primary point of contact for field related communications and interactions including Help Desk escalations

• Maintenance of daily/weekly tasks related to EOL initiative programs that have been scaled to chain

• Field visibility of store execution rate on return process’s to improve execution.

• Monitor metrics to identify trends, route cause analysis, and recommend solutions.

**Role is M/F from home. Tues/Wed/Thursday onsite. Hours: 8:30am to 5pm**

Required Qualifications

• 2+ years’ experience manipulating and tracking data and generating reports using Microsoft Excel. Should be comfortable using V-Lookup, Pivot Tables, and working with large data sets

• 1+ years’ analytics experience in supply chain, retail, or healthcare areas.

• 2+ years’ experience using Microsoft Office Suite, including Excel, PowerPoint, and Word

Preferred Qualifications

• Broad Supply Chain and/or Retail Store Operations knowledge

• Prior experience with Tableau or dashboarding tools

• Highly motivated and a natural analytical person

• Proven ability to manage conflicts and influence teams across the organization

• Proven track record of managing multiple programs

• Effective analytical skills, including the ability to quickly identify key drivers using Excel

• Demonstrated experience working with SQL

• Self-starter with the ability to work independently.

• Demonstrated ability to perform root cause analysis and independently solve business problems

• Ability to manage multiple projects and tasks concurrently

• Ability to function in a fast-paced environment with minimal oversight

• Excellent verbal and written communication skills with the ability to interact with colleagues and all levels of management effectively and professionally as well as external partners.

• Strong attention to detail and organizational skills

Education

Verifiable High School Diploma or GED

Pay Range

The typical pay range for this role is:

$43,700.00 - $107,200.00

This pay range represents the base hourly rate or base annual f