Customer Success Engineer

At Beekeeper, we are enabling frontline success by providing workers with the tools necessary for them to be more effective in their jobs and have a better quality of life.

As a Customer Success Engineer, you are responsible for working with our customers to plan, design and launch their technical implementation of Beekeeper. You are a key member of the customer success team working through all customer phases by bringing your technical expertise and product knowledge to enable customers’ success. You have a technical background and you enjoy working directly with customers to overcome their challenges by bringing meaningful solutions.

You are adept in managing multiple customer projects and you recommend sound solutions that expand the value of customers and the company. You are self-directed, able to work with little supervision, and collaborate closely with sales, product management, and engineering to overcome challenges.

The ideal candidate has a strong technical aptitude with excellent communication skills and a strong work ethic. You identify with our values and behaviors and excel in problem-solving and overcoming challenges. 

Your Responsibilities

• Deliver technical implementations while training and inspiring customers on Beekeeper capabilities
• Manage the technical rollout of a customer during their onboarding phase involving setting clear timelines, communicating roles and responsibilities with the project team, advising on and finalizing app  structure, and testing the final setup with the customer
• Install and configure Marketplace apps, including the various user management apps
• Conduct discovery of customer requirements and develop a technical implementation plan
• Build and maintain technical solutions that support customer solutions
• Be the voice of the customer and act as a liaison between customers, customer success team, product and engineering teams on product enhancements 
• Support pre-sales and post sales by consulting with technical solutions 
• Actively seek out continuous improvement in solution implementation and delivery
• Contribute and build technical knowledge within the customer success team by providing training for new tooling, processes or product-specific procedures

What we look for in you

• You have at least 3+ years of previous technical development,  sales engineering experience ideally from software / SaaS environment
• You demonstrate deep understanding of technologies around integration, e.g. SSO (especially SAML2.0), system synchronization (especially SFTP & batch workloads) as well as APIs (especially REST & JSON) as well as consistently implement best practices in aligning different systems & architectures to work well together
• Must demonstrate development experience in Python
• Possess outstanding written and verbal communication skills, with a strong ability to communicate clearly technical concepts using a non-technical language
• Worked in a scrum environment and have demonstrated the ability to deliver quality projects within the timeframe
• A curious and learning attitude, with a strong bias towards action and results
• Completed 4-year program in Computer Science, Engineering, STEM-related field preferred though not required

What we offer you

• A competitive compensation.
• A great career trajectory.
• An amazing team with 20+ nationalities.
• Eager to learn?! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed. 
• Phone & Home Internet reimbursement every month. 
• 100% Medical, Vision, and Dental for most plans plus (or +) 50% coverage for spouse, dependents or domestic partners.
• Books reimbursement.
• 401(k) Retirement plan with employer matching.
• Fitness & wellness cost reimbursement.
• Access to Udemy platform.
• Unlimited Paid Time-Off (Upon Manager’s Approval).
• 14 weeks paid maternity leave and 8 Weeks paid parental leave.
• Laptop for work purposes.
• Budget for setting up your Home-Office. 
• Access to WeWork office locations.
• Oh and don’t forget about our Beekeeper Stock options!

*For Colorado residents: The base salary range for this position’s level is between $62,900 and $90,000. 

*For New York and California residents: The base salary range for this position’s level is between $67,000 and $100,000.

Our total compensation consists of base salary (depending on education, experience, knowledge, skills, equity with other team members, and alignment with market data), stock options plus several additional benefit coverage including learning and development fund, Home Office Set-up reimbursement and the rest of the b