Community Success Manager

About the company:

Founded by ex-Apple Product and Engineering leaders, Level is redefining the smart home with technology that is simple, intuitive, useful, and invisible. We recently raised $100M in funding and we're looking to grow our Engineering and Operations teams.

At Level, we take a unique approach to designing products - one that shifts focus from what we make to how we make it and who we make it for. It’s an approach that results in elegant and unique solutions, raising the bar for the entire smart home ecosystem. 

It’s also an approach that has led to our partnerships with Apple, Amazon (including Ring integration), Walmart, and other industry leaders – assuring that our products provide solutions that align with the technology choices and preferences of our customers.

 

The Role:

You will be the face of Level’s Multifamily business to the property management teams in a portfolio of 55-65 assigned communities. Your responsibilities include training and onboarding of staff, demonstrating the value that Level creates for the customer, and driving solutions for any systemic issues at your communities. Your role is crucial to ensuring the success of our customers.

 

Responsibilities

• Plan and execute onboarding and training plans for all property team members at your communities. This includes in-person and virtual training. 
• Track community success metrics and report them regularly to your property teams.
• Evaluate the data and the operational processes of your communities to help prevent potential problems before they start.
• Communicate across multiple stakeholders to coordinate trouble-shooting or operational processes.

 

Requirements

• You have a history of career progression with increasing responsibility.
• You have demonstrated the ability to work in a fast-paced environment, embracing change, adapting, and growing professionally.
• You have a minimum of 5 years in customer service.
• You have a minimum of 2 years of training experience, including virtual training. 
• Ability to travel up to 25% per month. 
• Experience using Salesforce, Jira, Sigma computing, or working in the multi-family industry is not required but a plus.
• Relationship builder - you quickly build rapport with customers.
• Diplomatic - you aren't afraid to navigate challenging conversations and can realign customer expectations.
• Strategic thinker - you anticipate and solve potential problems, not just react to them.
• Effective executor - you organize a solid plan around a problem and turn it into a real solution.
• Continuously improving - you analyze how things can be done better and are willing to risk trying something new.
• Adaptable - you are comfortable utilizing new software platforms or adopting new processes.