Fraud Data Analyst

About the company

At Ocean, we’re on a mission to become the UK’s leading credit platform for people not served by the mainstream, helping them improve their financial wellbeing over their lifetime. This has been our mission for over 30 years, and it’s still the thing that drives us to do better and more for our customers.

We do this by helping our customers make informed decisions and access personal finance products.

If our mission sounds interesting, please keep reading!

About the job

As our new Financial Data Analyst you’ll have a proven track record of delivering. Never one to rest on your laurels, you’ll be comfortable venturing outside your comfort zone, pushing the boundaries of what’s possible in pursuit of perfection. You’ll be the kind of person who thrives in a fast-paced environment like ours.

What you’ll be doing for us

As part of the Financial Crime team, your responsibilities will include:

• Monitoring and analysing fraud prevention system outputs by reviewing data and reports on a daily basis
• Analyse large data sets, following the numbers and interpreting the information
• Identifying emerging fraud trends and patterns and assess performance of existing fraud detection rules
• Here's what a normal day in the job might look like:
• Design, test and implement new rules and rule adjustments to optimise fraud prevention systems
• Analysing false positive rates and identifying opportunities to reduce customer friction
• Communicating with customers to verify identity and resolve legitimate cases while maintaining fraud prevention standards
• Collaborating cross-functionally with Customer Operations, Product and Engineering teams on system enhancements
• Succeeding in your first few months includes:
• Working within internal and external SLAs and completing daily MI to evidence performance
• Carrying out ad-hoc financial crime analysis and supporting the wider Financial Crime Team
• Tracking and reporting on key fraud metrics and identifying opportunities for process improvements

Qualifications and skills:

Here's what we think you'll need to succeed in this role:

• Solid analytical skills with experience in ad hoc data requests and KPI monitoring

• Ability to design and implement fraud detection logic and suspicious activity rules in collaboration with engineering teams

• Ability to interpret complex data and turn it into actionable insights

It'll help if you know your way around these tools/apps:

• Machine Learning concepts and their application in fraud detection

• MS Office suite

• Data analysis tools and methodologies

You'll fit in well if you're the type of person who:

• Is highly diligent, precise, organised, analytical, and results-focused

• Has excellent communication and collaboration skills to effectively share insights

• Has a creative and proactive mindset to anticipate and respond to evolving fraud tactics

• Can work independently and manage a variety of workstreams

• Has awareness of financial industry standards and best practices for fraud detection

We know people, especially those from marginalised backgrounds, may hesitate to apply if they don't meet all the requirements. Please apply anyway. We don't expect you to be the complete package, just show us you have ambition and a willingness to learn.
What we will do for you

• Pay you competitively and review your salary every year
• Welcome you into our awesome team (dare we say the best? We do, yes!)
• Bring the kind of vibe where we want you to share your ideas, even if it’s not “your area”
• Provide you with all the kit you need to work from home. Of course, you can also work from our Manchester or Cyprus offices, too.
• Help you plan for life after work with our pension scheme
• Take care of your health with eye test vouchers, and our employee assistance programme
• Give you 25 days holiday (to start with), as well as local public holidays and a day off on your birthday
• Support you with training, mentoring and anything else you need to further your development and hit your career goals
• Invite you to regular online and in-person team socials, as well as the occasional team retreat somewhere exotic
• Help you help others with optional “community” days for volunteering
• Provide you flexibility of benefit with PerkBox discounts our / and Ocean Health Plan