Product Manager, Pricing & Product Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role:

The Product and Pricing Operations Manager role is part of our MuleSoft Product team, working across Product, Finance, and Sales to scale pricing strategy and build the operational infrastructure that supports our product evolution and monetization. We're looking for someone who can translate data into decisions, lead go-to-market readiness, and bring a bias for action to a fast-moving environment.

Responsibilities:
 

• Partner with Product, Pricing Strategy, and Sales to develop and optimize pricing and packaging strategies for new and existing products.

• Conduct pricing performance analysis, customer segmentation, competitive benchmarking, and structured market research to inform pricing decisions.

• Lead the New Product Introduction (NPI) process for MuleSoft, coordinating go-to-market readiness including pricing configuration, SKU creation, and cross-functional internal enablement.

• Build and maintain pricing dashboards that incorporate AI-driven forecasting and anomaly detection to surface pricing leakage and usage trends.

Required Qualifications:
 

• 4+ years in pricing, product operations, strategy, or business operations, preferably in tech or Software as a Service (SaaS).

• Strong analytical and financial modeling skills, with expertise in Excel or Google Sheets and familiarity with SQL or business intelligence (BI) tools.

• Proven ability to influence cross-functional stakeholders, manage multiple priorities, and drive alignment across Product, Finance, and Sales.

• Familiarity with product lifecycles, monetization mechanics, and operational systems such as Salesforce, Configure Price Quote (CPQ), and Enterprise Resource Planning (ERP) software.

Preferred Qualifications:
 

• Experience pricing subscription or usage-based products.

• Proficiency in leveraging generative AI tools to accelerate market research, draft pricing documentation, and automate routine operational tasks.

• Strategic mindset with a track record of proactively identifying opportunities to use automation and AI to improve operational efficiency.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.