Director, Global Talent Acquisition Operations & Infrastructure

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

Crunchyroll is building the global home for anime. As we scale across markets, functions, and geographies, we are looking for a Director, Global Talent Acquisition Operations and Infrastructure to architect and lead the enterprise operating model for Talent Acquisition.

Reporting to the Head of Talent Acquisition, this executive leader will design and operationalize the global infrastructure that enables disciplined, data-driven, and scalable hiring. You will carry enterprise accountability across talent systems architecture, analytics, governance, workforce planning, global contingent workforce strategy, global mobility, and operational risk management.

This is not a maintenance role. It is a transformation mandate.

Enterprise Ownership & Scope

You will serve as the architect of the global TA operating model and is accountable for:

• Define the long-term Talent Acquisition infrastructure roadmap
• Establish governance frameworks across global hiring
• Ensure systems, processes, and talent operations scale with business growth
• Position TA as a proactive, data-informed partner to Finance, HR, IT, and business leadership
• Drive operational maturity from tactical execution to predictive workforce intelligence

Core Responsibilities:

Global TA Systems & Infrastructure Architecture

• Oversee enterprise strategy and optimization of Greenhouse (ATS), including workflow governance, reporting integrity, adoption standards, and scalability.
• Architect seamless integration between Greenhouse and Workday (system of record) to ensure real-time, decision-grade data.
• Oversee the full TA technology ecosystem including CRM, assessment tools, automated interview scheduling, reference checks and emerging AI capabilities.
• Establish clear tool governance, evaluation standards, and investment prioritization aligned to global scale.
• Lead responsible, compliant implementation and guardrails for Generative AI across sourcing, analytics, and candidate engagement.

Data, Analytics & Executive Workforce Intelligence

• Design and lead a global TA analytics strategy, including executive dashboards and business-aligned reporting regularly.
• Develop predictive hiring capacity and workforce forecasting models aligned to multi-year business plans.
• Synthesize and package complex, multi-source recruiting data into concise, compelling quarterly executive narratives to be presented from the Head of TA to HR and business leadership.
• Elevate reporting from transactional data to strategic insight.

Strategic Workforce Planning Partnership

• Play an active role in a cross-functional workforce planning cadence with the Head of TA and partners across Finance, HRBP, and IT.
• Build structured annual and quarterly hiring alignment processes.
• Ensure forward visibility into hiring demand, geographic distribution, and talent mix evolution.
• Ensure hiring velocity aligns to business growth and financial guardrails.

Global Contingent Workforce Strategy & Governance

• Oversee enterprise governance of global contingent workforce programs, including MSP and VMS oversight across all operating regions.
• Establish clear classification standards and risk mitigation frameworks globally.
• Define structured conversion pathways, cost governance models, and performance visibility for contingent talent.
• Partner with Legal, Finance, and HR to ensure disciplined, compliant engagement across global jurisdictions.
• Develop global manager education frameworks clarifying contingent engagement standards and boundaries.
• Ensure contingent strategy aligns to workforce planning, cost optimization, and global growth priorities.

Global Mobility & Relocation Strategy

• Lead global mobility strategy, including immigration, visa sponsorship, domestic and international relocation programs.
• Design scalable mobility frameworks supporting growth in the US, India, Mexico, UK, and other emerging markets.
• Ensure compliance with local labor regulations and immigration laws across regions.
• Oversee relocation vendor partnerships, cost management, and candidate experience related to mobility.<