Job Description Summary

Department - Department - Community & Workforce Development

Job Description

OPEN TO CURRENT PIMA COUNTY EMPLOYEES ONLY

Job Type: Classified

Job Classification: 5760 - Community & Workforce Specialist II

Salary Grade: 6

Pay Range

Hiring Range: $21.12 - $24.81 Per Hour 

Pay Range: $21.12 - $28.50 Per Hour 

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

Community & Workforce Development Department is seeking three (3) skilled and compassionate Case Managers to provide critical direct support to individuals and families experiencing financial hardship, housing instability, and imminent risk of eviction. These positions play a vital role in ensuring timely, effective delivery of rental assistance, utility assistance, eviction‑prevention services, and related services.

Case Managers will provide urgent, empathetic client assistance through phone, email, online, and  in‑person interactions. They will assess individual needs and connect clients with the appropriate resources, programs, and community resources. The role requires strong organizational skills, the ability to manage multiple cases simultaneously, and a calm, professional approach to de‑escalating emotionally-charged situations in which clients may be facing homelessness.

Successful candidates will demonstrate strong motivational interviewing skills, sound judgment, and the ability to guide clients toward stability and long‑term economic independence. Responsibilities also include maintaining accurate client records, reviewing documentation for completeness, supporting program compliance, and collaborating with internal staff and external partners to maximize available resources.

This is an opportunity to serve the community with compassion, urgency, and professionalism while contributing to a team dedicated to preventing homelessness and strengthening families throughout Pima County.

Essential Functions:  

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Participates in the day-to-day operational and support activities of a specialized, complex functional program or work unit within the Community & Workforce Development Department;

• Provides direct services urgently and compassionately to Community & Workforce Development clients, which may include working with clients via phone, email, online, or in person, including collaboration with other agencies and organizations to maximize resources and services;

• Assesses the needs of community members and provides guidance on appropriate resources based on individual needs;

• Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance;

• Represents the program or work unit at community events and in meetings with County personnel and/or community partners;

• Provides administrative and other support essential to the completion of program or work unit objectives, including mentoring and leading staff and volunteers in specialized program activities;

• Provides input to management in the development of program goals and objectives;

• Manages and maintains accurate records of program participants and their progress;

• Responsible for other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County.

Minimum Qualifications:  

Associates degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head at the time of recruitment AND one year of professional experience in health, customer service, human services, or a closely related field.

OR:

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