Client Partner

About your future team Nexient is on a mission: To rid the world of crappy software, one sprint at a time.  Every day, our 1000+ Agile developers, designers, and strategists empower each other to find passion in our work while we innovate the world. This culture of teamwork and curiosity is fueled by a product-minded approach to our work, crafting extraordinary custom software solutions and growing careers along the way. Our clients range from some of America’s favorite brands in retail, healthcare, financial services to fast-emerging disruptors – You might have read about us in the NY Times. We’re also recognized as a Gartner Cool Vendor, HFS Hot Vendor, and America’s leading 100% U.S. Agile software services partner.  If you’re looking to change the trajectory of your career, make an impact on Day One, develop custom software on the best technology around – and maybe even make people’s lives easier -- then you belong here, with us. 
The client partner (CP) owns Nexient’s relationship with a set of clients with goals including: Driving customer satisfaction, growing account revenue, and maximizing account profitability. The CP will lead all aspects of Nexient’s customer engagement, account gross margin, account strategy, as well as revenue and service delivery.  Additionally, the CP will be actively initiating and supporting pre-sales/sales efforts in pursuit of new accounts in partnership with the General Manager and Sales; as well as supporting those new clients along with supporting existing clients by focusing on the following:  Customer relationship management, expansion of Nexient services within the account(s) assigned, and ensuring the Nexient delivery team(s) are delivering high-quality work. In this role, CPs will report directly to the General Manager.
Successful CPs will collaborate well with client personnel and Nexient team members in technical delivery and business development roles. The CP’s contribution will be measured on business growth and the profitability of client engagements. CPs are expected to manage and grow client engagements to annual revenues between $5M and $25M depending on the CP level.

Responsibilities:

• Lead multiple accounts revenue & gross margin growth, targeting $5-25M depending on CP level 
• Actively collaborate with Sales to hunt for new accounts, targeting 1-10 new logos depending on CP level 
• Leverage Sales support, ensure clear GTM messaging across accounts 
• Ensure strong client relationships, CSAT, business value realization 
• Set client expectations around the value Nexient will deliver and manage the team to exceed those expectations  
• Actively lead, coach & support matrixed delivery teams on accounts 
• Groom delivery and client partner talent to scale accounts as appropriate 
• Actively participate in SLT & other matrix support & improvement efforts  
• Lead and deliver all programs successfully for customer engagements 
• Effectively position Nexient as the client’s partner for defining and delivering innovative technology solutions at the speed of a startup  
• Manage team expectations and delivery related escalations; Build key talent and leadership within the engagement teams  
• Drive adherence to the Nexient Delivery Process as part of standard delivery management

Required Qualifications:

• 4+ years' experience in consulting or IT services industries sales 
• 4+ years of experience in one or more of the following areas: strong technology solution definition and delivery in a consulting role; account management and business development experience in the services industry; and depth in one or more vertical industries.  
• 4+ years of experience leading and managing teams to successful outcomes

Preferred Qualifications:

• Must be able to resolve issues and manage escalations within engagement teams and directly with the client   
• Ability to engage and build relations with senior leadership at Fortune 500 organizations. CP must be able to drive and lead business discussions with domain solutions support from practice managers  
• Strong skills in managing P&L for an organization 
• Excellent communication to communicate at all levels and presentation skills 
• Strong networking skills  
• Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism and strong attention to detail

Metrics used to evaluate performance as CP:

• Revenue growth 
• Account margin  
• Total revenue – target between $5M - $25M (to be achieved over a period of years) 
• Customer satisfaction – as defined by referenceable clients who actively provide referrals

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