Director, Aftermarket Technical Solutions

<p><img style="max-width: 100%;" src="https://static.wixstatic.com/media/df7719_102a64e2848946afbc08da58dc803b3e~mv2_d_8003_4500_s_4_2.jpg/v1/fill/w_588,h_118,al_c,q_80,usm_0.66_1.00_0.01/df7719_102a64e2848946afbc08da58dc803b3e~mv2_d_8003_4500_s_4_2.webp"></p> <p>As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.&nbsp; GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.&nbsp; From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA.&nbsp;</p> <p><strong>WHY GILLIG</strong></p> <ul> <li>Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses</li> <li>Renowned for its inclusive team/family-oriented culture</li> <li>Stable, successful, and growing organization – a Bay Area business for over 132 years!</li> <li>Flexible schedules (*depending on project needs)</li> <li>Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits</li> </ul> <h4>ABOUT THE ROLE</h4> <p>We are looking for a Director, Aftermarket Technical Solutions.&nbsp; This is a critical leadership role responsible for overseeing all aspects of technical product support, including Service Engineering, Technical Product Support, Vehicle Telematics and Diagnostic / Repair documentation. This position manages and develops a high-performing team of managers, supervisors, and specialists, ensuring the delivery of world-class support for GILLIG’s customers and partners. The Director leverages advanced telematics drives innovation in diagnostic and support processes and shapes the strategic vision for technical support in a rapidly evolving vehicle technology landscape in the transit market.</p> <p><strong>IN THIS ROLE YOU WILL</strong></p> <ul> <li>Set the vision and strategy for the Technical Product Support organization, aligning with company goals and customer needs</li> <li>Lead and develop the Service Engineering, Technical Product Support, Customer Advocacy and Telematics / Diagnostic documentation teams, including direct management of managers and supervisors</li> <li>Foster a culture of operational excellence, innovation, and continuous improvement</li> <li>Oversee remote technical support, field engineering, diagnostic strategy, and customer training programs</li> <li>Develop and lead efficient processes focused on escalation and rapid resolution of complex technical issues with cross