Customer Technical Service Manager

Responsibilities: 

• Ensure that customers can satisfactorily close food cans and ends by setting customer seaming (closing) equipment to achieve sound double seams.  Diagnose and correct seam defects and seaming machine problems on increasingly sophisticated equipment.
• Respond to customer requests for general and emergency breakdown assistance to restore customers' output to planned levels.
• Support commercial team with customer qualifications on-site at the customer
  • Seamer training at customer
• Support Corporate Quality at customer sites 
• Arrange pro-active visits to customers to analyze customer seam results or carry out independent checks and provide advice as necessary. Commission new equipment and carry out repairs, inspections and subsequent on-site overhauls of closing equipment.
• Maintain good internal/external communications and keep manager updated on field developments and competitor activity.  Identify opportunities to provide training for customer’s personnel where new equipment or technology is being installed or where several improvements are needed.
• Submit customer service reports and time sheets in a timely manner and record all activities related to the above accountabilities.

Requirements:

• Bachelor of Science Degree Preferred
• 15+ years’ experience in food, and beverage industry working on closing equipment at customer sites and internally 
• Experience with can closing equipment preferred but not required
• Effective interpersonal skills and the ability to interact with employees at all levels
• Proven computer skills with a complete understanding of Word , Excel and Outlook
• Strong mechanical aptitude with technical training in equipment and machinery repair and maintenance
• Effective communication skills, both verbal and written
• Ability to travel up to 80-90%, both driving and flying
• Effective time management skills and the ability to balance multiple projects at one time
• Experience in working for a multinational organization and working with colleagues internationally
• Can-making industry experience

 

 

 

                        

 

 

Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment.

Whether you’re a seasoned professional—or just beginning your career—there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.