General Manager, Clinical Engineering

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here.

Additional Job Description

The General Manager (GM) for TRIMEDX leads the Clinical Engineering function for one of our regions, overseeing Vice Presidents, Directors and their teams, and manages a portfolio of customer sites where TRIMEDX provides clinical engineering services.  The GM is responsible for customer delivery and satisfaction, relationship development, customer retention and growth, associate engagement, operational performance, business unit growth and financial results through a team of leaders in collaboration with TRIMEDX functional teams.

Responsibilities          

Strategy Development, Change Management, Innovation and Growth

• Lead strategic development for overall business prosperity and growth to ensure TRIMEDX is the most trusted partner in healthcare for area of responsibility.
• Work effectively with TRIMEDX executives, Customer Experience, Business Development and other functional leaders to drive customer growth, retention and satisfaction, business innovation, service delivery strategies; deliver revenue growth, cost reduction and continuous improvement.
• Recognize problems as opportunities for creativity, innovation and change; takes calculated risk and encourages others to challenge assumptions to seek alternative solutions.
• Champion and lead corporate-wide strategic initiatives for adoption within area of responsibility.
• Lead operating review meetings as well as other recurring meetings with peers to communicate strategy and initiatives, drive adoption and change and monitor growth and operation performance.

Customer Account Management

• Set high standards and accountabilities for team to deliver customer satisfaction including developing and overseeing strategies for Customer retention and cost savings reduction opportunities.
• Provide guidance to direct reports for customer engagement including business reviews with customers to ensure program understanding, customer satisfaction, strategic partnering, innovation and continuous improvement efforts.
• Develop key customer relationships and coach leaders to develop and nurture existing customer account management strategies to assure customer loyalty.
• Work closely with Customer Experience VPs to develop strategies for client match pairs, customer retention, growth and solution adoption.

Operational Leadership

• Oversee service operations through direct reports for large IDNs and multiple hospitals over a broad geographic area with full accountability for achieving service, financial, regulatory compliance, associate engagement and retention and organizational development goals to ensure service excellence.
• Build high performing teams by selecting and retaining leaders and associates to deliver, lead and manage the business.
• Drive process and performance excellence through associate and leadership accountability, develop and execute management controls to assure site leaders and operational directors meet service delivery strategy objectives and generate customer satisfaction.
• Assure quality and operational excellence through ongoing performance and process improvements with preventative actions.
• Assure compliance and implementation of Integrated Service Plan (ISP) to drive business results including, service delivery strategy, FTE staffing and training, resource plans, and budget planning and achievement.
• Utilize financial data and other business metrics to diagnose business strengths and weaknesses, generate alternatives, and commit to driving daily decisions that maximize profitability.
• Work collaboratively with teams and functions to enable best solutions for customer delivery. 
• Up to 60% travel is required.
• Other duties as assigned.

People Leadership

• Leadership: Provides clear direction to ensure collective achievement of goals and objectives.  Creates an inclusive environment of respect, collaboration, and open communication.