Customer Support Representative

Location: Rexburg, Idaho (Onsite)

About Activated Insights
Activated Insights is a growing SaaS company right here in Rexburg, helping senior care providers across North America improve employee engagement, training, and client experiences. Our work impacts hundreds of thousands of seniors every year, but it starts with a close-knit, mission-driven team.

We’ve been part of Rexburg since 2008 and are proud to offer meaningful careers in tech and healthcare right here in Eastern Idaho.

Why You’ll Love This Role
As a Customer Support Representative, you’ll be the friendly voice on the other end of the phone (or email) when clients need help. Whether it’s walking them through a login issue, answering account questions, or giving them confidence with our tools, you’ll be making a real difference every day.

This is not a call-center job where you’re just reading from a script — you’ll build real relationships, solve problems, and be part of a supportive local team that cares about growth and balance.

What You’ll Do

• Answer customer questions by phone, email, or chat with patience and positivity.

• Troubleshoot simple issues and pass along technical ones to our product team.

• Help new clients feel confident in using our software.

• Document solutions so we can serve customers better every time.

What We’re Looking For

• 1+ year of customer service experience (retail, restaurant, call center, or other — all count!).

• Comfortable with computers and willing to learn new systems.

• Great communication skills, written and spoken.

• Patience, positivity, and ability to stay calm under pressure.

• Organized and dependable — you follow through.

Perks & Benefits

• Unlimited PTO

• Medical, vision, and dental coverage (with employer contributions).

• One paid Mental Health Day every quarter.

• $250 annual Wellness Reimbursement.

• A fun, collaborative office in Rexburg!

Schedule

• Monday–Friday, 8:00 AM–5:00 PM (no weekends).

• 100% onsite in Rexburg, Idaho.