Technical Customer Success Manager
PostHogAbout the role
Help us to increase the number of successful products in the world!
🌍 Location: We are full-remote and globally distributed! Our current team is distributed between GMT-8 and GMT+2 so we currently only hire in these timezones.
🎤 Interview process: 4 stages across 2-3 weeks: 1) 30min call with Talent Partner, 2) 30min call with Dana (CS Lead), 3) 30min call with Simon, (Sales & CS Lead), 4) PostHog SuperDay (paid day of work). Read more about our interview process.
🖥️ Team: Customer Success
💼 Manager: Dana Zou
💰 Compensation: Please check our compensation calculator.
🦔 Read more about how we hire and how we think about diversity & inclusion.
About PostHog
We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software.
We started with open-source product analytics, launched out of Y Combinator's W20 cohort. We've since shipped more than a dozen products, including:
A built-in data warehouse, so users can query product and customer data together using custom SQL insights.
A customer data platform, so they can send their data wherever they need with ease.
PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.
Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!
We are:
Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.
Default alive. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.
Well-funded. We've raised more than $100m from some of the world's top investors. We're set up for a long, ambitious journey.
We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.
Things we care about
Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.
Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and
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