Technical Onboarding Analyst

Plans, monitors and manages projects from initiation through to completion. Utilizes resources, and uses formal processes and tools to manage resources, budgets, risks and changes. Manages projects to ensure it meets the business requirements, internal or external stakeholders are satisfied and it meets the project plans obligations regarding specifications, quality, costs and timeframes.

About Nasdaq

At Nasdaq, we embrace technology, data and insights that have the power to transform market participation, unlock greater access to capital and ensure the integrity of global markets.

Nasdaq Market Platforms is the leading solutions provider to the global financial system. We operate 30+ exchanges for stocks, bonds, options & derivatives in North America and Europe, in addition we develop and deliver technology on which 100+ other global markets are based. This includes financial instruments, real estate, and carbon removal.

(Curious to learn more, follow this link: https://www.nasdaq.com/about)

Division Overview

Customer Services is an integral part of Nasdaq’s growth and success. Our mission is centered around continuously enhancing the customer experience, ensuring that our clients optimally utilize Nasdaq's world-leading platforms and services to achieve their desired business outcomes. We believe in advancing and powering economic progress for all, and our commitment to this purpose is reflected in our investments in new capabilities, including cloud and AI, as well as top-tier talent.

Role Overview:

As a "Technical Onboarding Specialist", you will be responsible for onboarding new and existing customers onto the Nasdaq Trade Surveillance Software as a Service (SaaS). In this role, you will manage the customers and internal stakeholders and perform hands-on technical integration & data testing to onboard customers.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with the global impact we create.

Responsibilities

Client Engagement:

• Effectively conduct regular meetings with customers from post-sales to go live.
• Establish strong relationships with key stakeholders to ensure customer satisfaction and retention.
• Prepare and deliver tailored project plans to the customers.
• Comprehend and explain the Nasdaq Data Specifications to the customer.
• Understanding client requirements and drafting change requests to best suit their needs.

Implementation:

• Assist customers in data mapping and exchange specific queries.

• Perform data quality tests on customer data and work closely with the customer to resolve issues.
• Set up the application configurations as per the customer requirements and data quality.
• Preparation of customer sign-off document and go-live activities at the end of the UAT testing.
• Implement changes as per the change request document and perform necessary testing to ensure the changes are working as expected.

Team coordination:

• Work closely with functional analyst, sales, support & development teams to ensure smooth onboarding for all the new clients.
• Work closely with customer and functional analysts on requirement gathering, analysis and drafting of change request documents.

               

Planning and Reporting:

• Provide weekly project status reports to internal and external stakeholders.

Requirements

• In-depth expertise in Capital markets, UNIX & Customer Management.
• At least three years of experience in the Capital Markets domain with exposure to multiple products like Equities, Future, Options, etc.
• At least three years of experience working on Unix / Linux commands from basic to advanced.
• Understanding of OTC markets like Forex, Fixed Income etc.
• Understanding of trading protocols like FIX, Omnet etc.
• Prior experience working on version control tools like GIT.
• Understanding of regular expressions.
• Ability to communicate clearly and professionally at all levels.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Outstanding customer management & negotiation skills.

• Education Required: Degree qualified in Computer Science, or other related discipline, or equivalent work experience.
• Experience Required: At least 3 years 
• Special Qualifications: Certification a