Manager, Inclusion Network & Programs

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

This role is responsible for driving the effective operation, performance, and execution of Unum’s Employee Resource Group (ERG) and Inclusion Network programming. The role ensures operational discipline, program excellence, and governance adherence across all ERG and inclusion initiatives. This position owns end to end logistics, program delivery workflows, stakeholder coordination, and data integrity ensuring consistent, high impact execution of all Inclusion Network programs and I&D events. The Manager applies sound judgment, proactive planning, and operational leadership to deliver seamless experiences for employees, ERG leaders, and stakeholders. The Manager serves as an operational partner to ERG leaders and the I&D team, leading coordination efforts, managing communication workflows, and ensuring alignment and execution across the full Inclusion Network portfolio.

Principal Duties and Responsibilities

• Own execution and continual improvement of governance processes, toolkits, onboarding guides, and planning templates established by the Director.
• Lead day‑to‑day ERG operations, including scheduling, documentation, communications routing, and follow‑up.
• Serve as the primary operational partner for ERG leaders, ensuring timely support, guidance, and resource access.
• Ensure completeness, accuracy, and accessibility of ERG records, leadership rosters, and internal resource repositories.
• Lead logistics for Inclusion Network programs, events, meetings, and activities, including room bookings, vendor coordination, speaker scheduling, technology setup, and day‑of support.
• Own production deliverables such as agendas, run‑of‑show, invitations, presentation materials, and coordination workflows.
• Support execution of enterprise inclusion events led by the Director or Senior I&D team (e.g., cultural moment events, Inclusion Summit), ensuring operational excellence.
• Conduct initial drafting and quality review of RFP/RFI/survey responses to ensure accuracy before escalation and final approval.
• Develop and deliver ERG communications including announcements, meeting follow‑ups, newsletters input, and event promotions.
• Maintain content and updates for ERG pages, SharePoint sites, and internal communication channels in partnership with I&D Communications.
• Manage EN leader engagement touchpoints, including scheduling, preparation materials, and follow‑through on actions and decisions.
• Perform content research to strengthen and inform the I&D communications strategy.
• Maintain and safeguard Inclusion Network leadership data and ERG metrics, ensuring accuracy and consistency.
• Track activity data, participation, and feedback; prepare reporting dashboards and summaries for the Director.
• Support development of Inclusion Network scorecards, executive summaries, and year‑end reports with timely, high‑quality data inputs.
• Design, administer, and analyze internal surveys to provide insight-driven program improvements.

• Monitor EN budget spend, track invoices, and prepare documentation for Director review.
• Manage vendor documentation, contract routing, and payment processing in partnership with Sou