Operational Transformation Specialist Senior

This hybrid role currently requires on-site presence approximately one day per week, with additional in-person attendance as needed based on meetings, project activities, and business needs.

Lead Transformation. Inspire Change. Drive Lasting Impact.

Are you passionate about turning complex challenges into meaningful results? As an Operational Transformation Specialist Senior, you'll play a pivotal role in shaping the future of healthcare operations by partnering with leaders, clinicians, and frontline teams to drive innovation, efficiency, and excellence. This is more than project management—it's an opportunity to influence enterprise-wide transformation, champion continuous improvement, and translate strategic goals into measurable outcomes. If you thrive on collaboration, problem-solving, and leading change that makes a real difference for patients, caregivers, and communities, we invite you to bring your expertise and vision to our team.

Job Summary

Serves as a facilitative lead and proactive coach of improvement activities through the application of a wide range of needed expertise. Builds relationships with leaders at all levels of the region, including clinicians, front-line care teams, and other stakeholders to assess and enhance systems to produce optimal organizational process outcomes. Leveraging their expertise, relationships, and data (both qualitative and quantitative), this role supports the planning, execution and monitoring of processes and systems to translate goals into tactical action plans.

Essential Functions

• Oversees small to medium sized, multi-faceted projects varying in complexity and involving cross functional experts. These projects may be a portion or phase of a larger project or program.
• Drives progress of the project including overseeing the assessment, analysis, planning, implementation and evaluation. Manages work plan, scope and aids in assessment of resource requirements in order to achieve desired outcomes and directs re-engineering efforts. Ensure that the project is achieving the expected business outcomes. Analyzes and documents, processes, procedures and outcomes to seek continuous improvement.
• Communicates, collaborates, networks with and acts as a consultant to key stakeholders/business partners / executive level leadership in order to ensure continuity and coordination of services and appropriate utilization of resources.
• Recommends and takes action to direct the analysis and solution of significant issues and develops recommendation for leadership consideration. Competent to work all phases of the project with executive level leadership.
• Provides guidance, direction and training to less experienced Specialists, acts as a mentor to others.
• Acts as a change agent to advance the knowledge and use of project management.

Qualifications

Required

• Bachelor's Degree in a related field
• 5 years of related experience
• Previous leadership/management/project management experience

Preferred

• Master's Degree in a related field.
• Relevant industry standard certification in Six Sigma Black Belt, Project Management, Healthcare Management Engineering or equivalent experience

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Operational Transformation - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work<