Senior Field Service Representative

Senior Field Service Representative

Company:

The Boeing Company

The Boeing Company is seeking a highly talented and motivated Senior Field Service Representative to join the Airline Operational Safety Support (AOSS) team as an AOSS Representative based in Seal Beach, CA or Seattle, WA.

Position Overview:

The primary duties of this position are to interface with commercial airline maintenance and engineering departments and provide consultation on a variety airline operational safety and compliance issues. The position requires a person with strong airline operational and/or safety management system experience to help initiate positive change within an airlines operation. The candidate must have the ability to communicate effectively with airline leadership and working level personnel on a wide range of airline Operational, Maintenance, and Engineering issues. As part of a greater global safety initiative team the AOSS Representative will work to promote safety, compliance and best practices to the global airline industry.

The selected applicant has a requirement for travel to worldwide airline customer locations with associated short-term assignment benefits. Time away from home base of 80% or greater may be required.

Job Responsibilities:

• Present professional image in representing the Boeing Company to airline customers

• As part of the Safety Management System, the Airline Operational Safety Support (AOSS) team will travel on site to work directly with our airline partners to support and advise on operational, maintenance and engineering operations.

• Maintain engagement standards, coordinate activities with internal groups and customers to maintain operations compliant with international industry and Boeing safety standards.

• Primary focal point for all items related to Operational Safety work that covers airline engineering and maintenance operations.

• Work closely with other AOSS functions and Field Service representatives around the world.

• Support airline personnel and leadership to mitigate identified gaps, bring to standard and interact with airline maintenance and engineering personnel to evaluate operator performance.

• Requires the ability to communicate effectively with all levels of management and customers.

• While back at home base, team members will share findings, prepare reports for senior executive and sales leadership and work virtually with airline operators to prepare for future evaluations.

• Ability/willingness/commitment to do the work in preparation for and resulting from the maintenance evaluation and support activities.

• Develop and implement recommendations to improve operational performance, quality and safety.

• Assist in maintaining the content of AOSS evaluation checklists and customer airline data.

• Track deployment of engagements and support team and manage rotational pool of evaluators.

• Develop and maintain strategic support plans.

• Analyze existing data to plan and execute operator support engagements.

• Interface with all Boeing stakeholders, including executive leadership and ensuring full coordination as appropriate.

• Continuously incorporate lessons learned into AOSS processes.

Work Authorization:

• This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

• Requires the ability to obtain a valid passport for travel.

• Required to pass post transfer background screenings to apply for work visas in an assignment to an international host country. If clearances cannot be granted from the requisite international post transfer background screenings to apply for work visas in an assignment to an international host country, the result may be reassignment, reclassification or termination of employment.

Basic Qualifications (Required Skills/Experience):

• FAA Airframe and Powerplant license or EASA/GCAA/CAAC B1/B2 license or international equivalent or Bachelor's Degree or higher from an accredited course of study in engineering, computer science, mathematics, physics or chemistry.

• English fluency (verbal and written) required.

Preferred Qualifications (Desired Skills/Experience):

• 8+ years of experience or education directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Safety Management, Parts/Supply Chain, Quality Assurance, MRO operations, etc...)Broa