Sr. Account Specialist, Consumer & Mortgage

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

 

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely for three (3) or more days a week and will share a hoteling workspace when working onsite. Work location is subject to change based on business needs.

Summary of the Job:

 

The Sr. Collector is accountable to make complex outbound calls to customers who have become delinquent. Sr. Collectors are expected to have effective conversations with our customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience.

About This Role:

 

- Make outbound calls to customers. Negotiate customer payment options to cure complex delinquency.  Receive and handle inbound customer calls.

- Foreclosures are initiated and completed per investor guidelines.  Loans in foreclosure are reviewed monthly to ensure attorneys are performing as required.  Foreclosure checklists are completed and accurately to ensure all required actions are completed

- Provide program options, recommendations and issue resolution service resulting in the timely repayment of past due accounts.  Loans are reviewed, per investor guidelines and timeframes for loss mitigation resolution. 

- Reporting is completed by specified time frame.  Reporting includes delinquency reporting to Fannie Mae, Freddie Mac, Veterans Administration, HAMP reporting, etc.  Maintain acceptable levels of quality control experience. 

- Maintain Knowledge of HUD, FNMA and other investor requirements and implement transactions in accordance with these requirements.

The Ideal Candidate for This Role:

 

• Bachelor’s degree preferred
• Industry relevant operations/production experience (Collections, Recovery, Fraud, etc.)
• Demonstrated knowledge of banking, applicable regulations  and compliance issues
• Demonstrated ability to manage and coordinate multiple tasks and functions
• Superior verbal and written communication skills
• Excellent PC skills.
• Independent worker, self-starter
• Ability to multi-task and prioritize production and meet multiple overlapping deadlines

Compensation:

 

Compensation range (base pay): $36,720.00-$58,752.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20250578

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience