Associate Integration Analyst

 MatrixCare is a cutting-edge Electronic Health Record provider that is disrupting the Long-Term Care market. We are the only EHR provider in the industry to focus on the entire senior care continuum, we’re dedicated to helping providers improve operational efficiencies and provide exceptional care.

We're hiring an Associate Integration Analyst in Tech Services to support our integration deployment, activation, and customer support mission.

This highly visible position involves interacting with a variety of individuals internally and externally and at all levels of the organization. The individual must be driven and a self-starter, organized and detail-oriented, have excellent communication skills and be highly patient and empathetic. This position also requires the ability to understand complex software and business concepts and to quickly absorb the business details. You will be joining a highly engaged team at a highly impactful time, so you will have the ability to make a real difference!

Let’s talk Responsibilities

• Build engagement, confidence, and enthusiasm while establishing the team vision.
• Plan ahead, perform analysis, and mitigate risks to ensure successful outcomes.
• Collaborate with the team to set and achieve SMART goals.
• Serve as a responsible steward of company resources.
• Make timely, tough decisions and navigate difficult conversations effectively.
• Lead and develop high-performing teams while fostering ownership and accountability.
• Dedicate time to learning and create cross-training opportunities for team members.
• Consistently deliver repeatable, predictable, and high-quality results.
• Create and maintain a strong culture of customer focus.
• Advocate for customer needs and ensure alignment with business goals.
• Understand customer requirements and key decision makers (KDMs).
• De-escalate challenging situations by providing actionable solutions.
• Partner cross-functionally with other departments to identify and implement solutions.
• Provide clear written and verbal communication on project status, updates, and issues.
• Maintain continuous communication with customers regarding issues and resolutions.
• Supply accurate steps and data to other departments for escalations and issue resolution.
• Quickly identify issues with urgency, scope, and customer-facing impact.
• Assess project impacts on scope and timeline (e.g., data gaps, vendor delays).
• Troubleshoot and reproduce errors using technical tools (e.g., SOAPUI, HL7 Reader).
• Acquire a thorough understanding of departmental processes, interfaces, and applications.
• Act as a technical escalation point for integrations from Support and other teams.

Let’s talk Experience and Qualifications

• Bachelor’s degree in related field or equivalent years of experience 
• Demonstrated courageous yet humble leadership style.
• Strong ability to build engagement and inspire confidence in teams.
• Critical thinking, risk analysis, and problem-solving skills.
• Curiosity-driven mindset with a commitment to continuous learning.
• Skilled at asking questions, active listening, and learning from others.
• Excellent conflict resolution and de-escalation skills.
• Strong written and verbal communication abilities.
• Proficient in Salesforce (SF) and FinancialForce (FF) for ticketing, project logging, and time tracking.
• Proficient with SharePoint and intranet resources.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typica