OPS SR CONSUMER SERVICE ANALYST - 79900756

Requisition No: 852254 

Agency: Business and Professional Regulations

Working Title: OPS SR CONSUMER SERVICE ANALYST - 79900756

 Pay Plan: Temp

Position Number: 79900756 

Salary:  $15.00-$18.00/hr. 

Posting Closing Date: 05/14/2025 

Total Compensation Estimator Tool

DIVISION OF REGULATION
SENIOR CONSUMER SERVICE ANALYST – OPS

Position # 79900756
Hiring Salary: $15.00-$18.00/hr.

*OPEN COMPETITIVE*

 

***Applicants must complete all fields in the Candidate Profile.  Work history, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

 

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on DBPR to ensure many important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the standards of racing to the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. Our stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie Griffin, the agency oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/

 

 

The Work You Will Do:

This position is located within the Division of Regulation, Tallahassee Regional Office. This position is responsible for analyzing incoming complaints for alleged violations of Florida Statutes and Board Rules governing a variety of professions regulated by the Department.

• Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction. 
•  Identifies possible violations of Florida Statutes and Rules, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains other information necessary to determine legal sufficiency; refers appropriate correspondence and cases to investigative field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts.
• Consults with, assists, and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise.
• Assists with the switchboard as needed.

 

Your Specific Responsibilities:

• Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction. 
•  Identifies possible violations of Florida Statutes and Rules, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains other information necessary to determine legal sufficiency; refers appropriate correspondence and cases to investigative field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts.
• Consults with, assists, and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise.
• Assists with the switchboard as needed.

 

Knowledge, Skills, and Abilities:

• An incumbent must be able to communicate clearly and effectively both in verbal and written forms.
• Possess analytical ski