Senior Key Account Manager

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.  

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit www.solenis.com. 

As a Senior Key Account Manager you will manage an assigned account, located in Kalamazoo, MI, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. A Senior Key Account Manager’s focus is to maintain revenue, price capture, improve gross profit and achieve business plan. Additionally, a Senior Key Account Manager may be required to coach indirect reports to manage business, customer relationships and business objectives. You will also:

• Maintain and build assigned business relationships
• Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
• Coaching and mentoring of indirect reports as needed
• Conduct the necessary site and LMS/classroom training programs to understand the overall operations of the territory plants and new customer sites
• Sell new business and new applications in your territory – develop and implement sales plans on new opportunities.
• Manage profitability of the account (pump settings, pricing, accounts receivable)
• Review territory applications and processes/procedures for safety improvements

General Work Environment:

Indoors and outdoors, with driving involved. Employee could be faced with working in temperature extremes. Employee might be required to lift and carry 50 pounds, manual dexterity and mechanical aptitude helpful. Use of safety equipment to include but not limited to: hardhat, safety glasses, hearing protection, work boots, gloves, and H2S Monitor as required or needed.

• Bachelor’s Degree (Science or other technical degree). Would consider experience in lieu of a technical degree
• 5+ years of industry experience (pulp and paper or water treatment preferred) 
• Documented results solving complex and non-routine technical problems
• Project management of complex projects
• Strong relationship management skills\
• Experience learning new concepts and/or technology and applying them
• Ability to work with autonomy and direct/coach indirect reports
• Experience working with multi levels in an organization to achieve results
• Prior experience that required excellent communication skills
• Documented results using a consultive sales process

Skills: Behavioral & Technical

• Industry and customer literate, or ability to pick up industry and Solenis technologies quickly 
• Customer focused 
• Leadership ability  
• Drive for results; proactively addresses complex issues 
• Strong Problem solving and Communication skills  
• Ability to establish relationships at all levels of management  
• Fluency in Microsoft Office (Word, Excel and PowerPoint) 

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

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