Client Experience Communication and Training Specialist

Job Description

The Position

We are a high-performing global team that helps our colleagues adopt new technology tools and integrate technology changes into their everyday work. We support our colleagues through change and help them embrace it. We have a customer-centric approach and always strive to provide the best user experience possible. Teamwork is important, and you’ll be collaborating with your colleagues cross-geographically on a daily basis.  

We are looking for an enthusiastic and motivated team member who is a self-starter, learns quickly and shows a keen interest in technology. 

In this role, you will be responsible for planning, managing, and executing training and communication plans both globally and within the EMEA markets regarding technology changes, launches and adoption. You will also participate in various projects to create an end-to-end user experience, including customer-focused awareness programs, communications, marketing, and training.

What will you do?

• Meeting and communicating with stakeholders to understand and meet their requirements. 
• Plan, prepare and deliver virtual and in-person instructor-led training for end users. 
• Create support materials and marketing collateral, including videos and user guides. 
• Create communication and marketing content for assigned projects and operations. 
• Work with subject-matter experts to ensure quality and accuracy of training and communication content.
• Determine appropriate channels to share information with end-users.
• Continuously analyze and challenge end-to-end processes, make recommendations and apply enhancements.  
• Champion and promote team’s strategy with stakeholders and throughout the organization.
• Create and maintain working relationship with current and new regional stakeholders.  
• Become an advanced user of Microsoft 365 and Windows 10 technologies.

Qualifications, Skills & Experience Required

• Bachelor’s degree or equivalent with relevant experience in corporate communications, marketing and technology training
• Fluency in English Reading/Writing/ Speaking
• Demonstrated record of proficiency and effectiveness in creating written, customer-focused communications; content editing and proofreading
• Ability to communicate complex, technical & non-technical information in a clear, concise manner
• Strong collaboration skills and experience of working with cross-functional team globally, both business clients and IT, at all levels
• Experience with creation and delivery of end-user trainings
• General overview of IT and client computing
• Good knowledge of Office 365 – especially MS Office, SharePoint, Teams & Planner, etc.
• Interest in marketing, current trends in communications and channels, and user experience
• Creative and innovative thinking, proactive approach, sound organizational skills and good team player
• Proven ability to learn new technologies

Nice to have

• Advanced user knowledge of Office 365; Cisco and Windows 10 technologies
• Native English speaker or English C1 level or higher
• Photoshop CC or similar tool experience
• Video making & editing experience
• Project Management experience

What we offer: 

• Exciting work in a great team, global projects, international environment 
• Opportunity to learn and grow professionally within the company globally 
• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases) 
• Pension and health insurance contributions 
• Internal reward system plus referral programme 
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution 
• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card 
• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes 
• Up-to-date laptop and iPhone 
• Parking in the garage, showers, refreshments, massage chairs, library, music corner 
• Competitive salary, incentive pay, and many more 

Ready to take up the challenge? Apply now! 
Know anybody who might be interested? Refer this job!

Current Employees apply