ADMINISTRATIVE ASSISTANT II - 79010699

Requisition No: 846268 

Agency: Business and Professional Regulations

Working Title: ADMINISTRATIVE ASSISTANT II - 79010699

 Pay Plan: Career Service

Position Number: 79010699 

Salary:  $1,298.46 - $1,362.69 

Posting Closing Date: 02/19/2025 

Total Compensation Estimator Tool

DIVISION OF PROFESSIONS
BUREAU OF EDUCATION AND TESTING
ADMINISTRATIVE ASSISTANT II
Position Number: 79010699
Hiring Salary: $1,298.46 - $1,362.69 Biweekly

**Open Competitive**

 

Our Organization and Mission: 

The Bureau of Education and Testing is housed within the Division of Professions. The Bureau protects the health, safety, and welfare of the public by providing services to numerous boards, divisions, and professions regulated by the Department. The Examination Development and Administration Units are responsible for developing, preparing, scheduling, scoring, and managing examination administrations. The Units also monitors national examinations and examinations contracted with private testing companies to ensure that all examinations meet appropriate measurement standards. The Continuing Education Unit monitors compliance with continuing education requirements, including pre-licensure and post-licensure education. Additionally, the Unit processes applications for education courses and providers and administers continuing education audits.

 

The Work You Will Do:

This position is responsible for assisting the Senior Management Analyst Supervisor within the Continuing Education Unit of the Bureau of Education and Testing. Bureau of Education and Testing is responsible for conducting licensure examinations to qualified candidates and the approval and monitoring of continuing education for professions regulated by the Department.

 

Your Specific Responsibilities:

• Serves as assistant to the Senior Management Analyst Supervisor.
• Ensures all escalations are routed to appropriate team members and that the escalation is closed within the Bureau’s prescribed standard.
• Assists with preparing statistical reports as needed.
• Schedules meetings for the Continuing Education Unit.
• Assists in maintaining procedures and budget expenditures for the Unit.
• Assists with the preparation and mail out of correspondence regarding discrepancies in application submissions, continuing education matters, and other customer inquiries.
• Assists with reviewing and assigning unassigned cash reports to respective team members, and reporting discrepancies to supervisor.
• Assists in the review and completion of public records requests and customer service escalations from internal and external customers and business units.
• Assist audit leader with the administration of continuing eduation audits.
• Performs other related duties as may be required. 

 

Knowledge, Skills, and Abilities:

• Ability to compile, organize and analyze data.
• Ability to conduct fact-finding interviews.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protections.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships wi