OPERATIONS ANALYST II - 64054579

Requisition No: 877518 

Agency: Department of Health

Working Title: OPERATIONS ANALYST II - 64054579

Position Number: 64054579 

Salary:  $41,500 - $44,000 annually 

Posting Closing Date: 06/17/2026 

OPERATIONS ANALYST II 

Open Competitive

 

 

 

Thank you for your interest in career opportunities with the Florida Department of Health Polk County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

 

 

Your Specific Responsibilities:

The incumbent if part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work. 

 

Informatics

• Primary point of contact for required training and utilization of HMS EHR enhancements required for the Clinical division in Polk and Hardee Counties.
• Advises on technology developments or software enhancements or changes to the HMS EHR.
• Provides consultation, technical training and support to end users of the HMS EHR.
• Familiar with the clinical divisions’ concepts, practices, and procedures.
• Work with operations staff to evaluate and recommend new or modified enhancements to HMS EHR to support clients and staff.
• Evaluate utility of proposed software or hardware technology to HMS EHR.
• Assist Quality Assurance in testing HMS EHR system operations and processes to ensure proper functioning.
• Assists in planning, coordinating, and establishing methods, processes, and standards for work performed by staff to ensure HMS EHR needs of end users are achieved.
• Maintains a current database of all data capture software specific to a division, such as HMS EHR, Eaglesoft, PRISM, etc. for each of the divisions and programs within FDOH- Polk.
• May participate in studies, assessments, evaluations of data collection, data management, adoption of technology, and use of information to improve clinic and population health.
• Assists other divisions as appropriate and as requested in evaluation of software and technology enhancements/use in the performance of the respective division’s duties.
• Provides technical assistance to other divisions as requested.
• Ensures implementation of best practices and adherence to DOH policy related to electronic data transmission, storage, HIPAA, information security standards, data archiving practices, records management, and other aspects of electronic data management.
• Assists as appropriate in analyzing and identifying appropriate data measuring progression toward goals and objectives of FDOH- Polk and the appropriate division/program.
• Participates in committees as requested for the evaluation and assessment of various electronic systems used by FDOH- Polk, such as the telephone committee.
• Participates in statewide HMS EHR user groups and work groups to promote and develop future EHR enhancements to program systems and processes.

 

HMS Support

• Remove items from the duplicate list in HMS.
• Add and remove cash drawers as needed.
• Create and edit new/existing users as needed.
• Create/disable position numbers.
• Unlock charts in HMS for clinical staff.
• Add providers as needed.
• Resolve lab errors
• Maintain help tickets with good documentation.
• Write effective documentation for solved problems that can be used by other technicians to solve similar or identical problems in the future.
• Complies with HIPAA and FDOH policies as to privacy and security practices.
• Performs other duties as required.

 

 

Required Knowledge, Skills, and Abilities: