Water Service Technician Senior

Date Opened: Monday, August 25, 2025 12:00 AM

Close Date: Monday, September 08, 2025 12:00 AM

Department: Charlotte Water Department

Salary: $23.00 - $25.75 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

SALARY:

The salary offer for this position is: $23.18 - $25.74 Hourly

JOB SUMMARY:
Under the general direction of the Field Operations Supervisor, the Senior Water Service Technician is responsible for the vehicle and job assignments allocated. Performs a variety of work involving customer water service requests, and investigation of high bill complaints. Receives and completes all assigned work orders. Responsible for direct customer contact to provide findings of the inspections on metering equipment, conditions and other factors that may contribute to excessive water usage. Delegated in making decisions concerning; information provided, work performed and customer interactions that result in an equitable outcome to resolve complaint or issue.

ESSENTIAL JOB FUNCTIONS:

• Leads of a two-person work crew and vehicle in completing daily work assignments.
• Performs comprehensive field inspections of metering equipment for proper
• operation.
• Performs maintenance and/or replacement of water meter register and endpoint as needed.
• Inspects water meter connections for leaks and replaces material as needed to repair leaks.
• Interrogates endpoint/transmitter to ensure reading matches the register, follows
• standard operation practices to validate quality assurance requirements.
• Evaluates field conditions to determine if there is an irregularity or condition at the service address that would cause high consumption or unknown usage to occur and report findings.
• Enters notes of findings, actions and customer interactions on service orders
• completed.
• Educates customer on the operational functions of a water meter and radio
• transmitter.
• Evaluates billing history to correlate if the complaint is a result of changes in
• charges, rates, days of service, or associated utility services fees and notifies the customer of findings.
• Informs customer on departments practices in meter reading and billing processes, quality assurance validations, responsibilities, and limitations for service repairs on private property issues.
• Receives and completes all assigned service work orders within a specified time, while accurately recording the water meter readings and entering pertinent notes associated with the work performed and any notable conditions at each service address into a portable laptop.
• Investigates customer complaints regarding such matters as high meter readings, noise, leaks, water quality, low/high water pressure, etc., and escalates the situation if required.
• Reports any meter vault deficiencies or service line repairs.
• Performs preventative maintenance and daily inspections of vehicl