Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Senior Payment Operations Specialist serves our member facing employees needing assistance with their payment machines, card processing, and complex issues related to card transactions. This role will be the main contact with member service teams to provide support, updates, reporting, and training.

Job Description

LOCATION

Mountain America Center - Hybrid:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully. 

• Serve as the lead point of contact for escalations and follow through to resolution. 

• Respond to member, manufacturer, and branch inquiries and provide support toward resolution on all aspects.  

• Analyze transaction and machine data and logs to identify anomalies, trends, patterns, and potential service issues and find solutions.  

• Record and maintain accurate data of maintenance activities, repairs, and technical interactions on: ATMs, Card Machines, TCRs, Cash Advance Machines, Currency Counters, and Coin Machines.   

• Analyze internal audits and service issues to identify potential problems and make recommendations for improvements, resolutions/enhancements, and overall process efficiency within the department.  

• Prepare reports and presentations for management, outlining machine and ATM fleet performance. 

• Conduct regular assessments of payment operations procedures, workflows, and documentation to identify potential compliance gaps.  

• Interface with vendors to establish and maintain positive relationships, adherence to contract SLAs, escalated technical issues, and ensure timely resolution to issues.  

• Investigate and resolve complex payment related issues, collaborating with member service and technical teams as needed. 

• Monitor, diagnose, and resolve hardware issues for branch machines owned by Payment Operations, including conducting routine check-ups. 

• Create, Innovate, and Enhance reporting for all branch machine types, including maintaining all machine reporting. 

• Coordinate, track, and communicate software updates, patches, and security enhancements of all branch machines. 

• Test of new updates of payment technologies and machines. 

• Coordinate efforts internally and with vendors to install, configure, and set up, payment machines for branches. 

• Assist with the card issuance process, including communicating with various stakeholders to ensure timely and accurate card production and delivery. 

• Maintain a proactive communication strategy that aligns with the department goals and objectives, ensuring that leadership and stakeholders are well-