Bilingual Spanish Auto Mechanic, Service Manager or Service Technician – Schaumburg, IL in-office position

General information

Career area Insurance Work Location(s) 1450 American Lane, IL Remote? No Ref # 22031 Posted Date 04-01-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Posted Job Title: Bilingual Spanish Auto Mechanic, Service Manager or Service Technician

Actual Job Title: Bilingual Spanish Mechanical Claims Specialist

Set Pay Rate: $28.50/hr = $59,280 + 5% annual bonus

Location: hybrid in-office Schaumburg, IL

Are you an auto mechanic, dealership service manager, service technician, a recent grad with auto mechanics education, and/or someone who has a love and passion for all things auto?  The Mechanical Claims Specialist (MCS) role at Ally is perfect for those who love working with cars but are tired of the manual labor and retail hours that go along with it!  The MCS partners with our selling dealers, repair facilities, and retail customers to provide support to dealers, repair facilities, retail customers, and financial institutions.  Using their mechanical experience & knowledge, they provide policy assistance and technical claim support on the vehicle service contract program and other insurance programs (GAP, Tire & Wheel, etc.).

The Work Itself

• Leverage your automotive technical knowledge to assist selling dealers and repair facilities file claims using systematic listening and probing approach
• Respond to inbound calls and written correspondence from customers, selling dealers, repair facilities, and financial institutions to assist with policy administration and claim inquiries
• Achieve total customer satisfaction when handling contract and claim matters
• Check for existing case information through research, manuals, database or contacts

The Skills You Bring