Field Capacity Manager, East Market Area

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

In this position... 

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears, and voice of Ford.

What you'll do...

• Target, contact, and present the Ford Pro Commercial Service Center business case Dealers
• Use commercial performance data to identify and confirm appropriate candidate targets
• Understand and re-enforce the importance of the Ford Pro Program benefits and standards
• Detail oriented – monitor, track, and handle multiple Ford Pro prospects 
• Collaborate with regional teams i.e., Regional Managers, Network Development, Commercial Business Managers
• Collaborate with Facility Launch team to support facility design through facility completion
• Work with Market Rep team to support the candidate and facility approval processes
• Work with Ford Credit regarding incentives and programs that will support Dealer projects
• Work with the Mobile Service Field personnel to maintain Ford Pro project alignment
• Use best practice Commercial Service Center takeaways to inform your sales approach
• Leverage a centralized reporting system to maintain dealer contact updates
• Identify and report out on in-market commercial competitors 
• Maintain acute awareness regarding the impact of program details on the commercial customer experience
• Identify and call out disconnects that emerge between the program and dealer engagement, participation, or interest
• Routinely share best practices with the Ford Pro Elite and Service Capacity Management Teams
• Responsible for adding all service capacity in their assigned regions
• Work with Market Rep team to support the candidate and facility approval processes
• Focused on Pro Elite openings first, followed by Commercial Vehicle Bays and Retail Bays – identify the right solution for each Dealer
• Have assigned goals for both LOUs and openings in all three bay additions
• Identify and prospect Pro Elite Candidates and service capacity expansion candidates
• Hold go-to-market meetings in each region to educate dealers on capacity options
• Work with the Pro Elite Launch Lead to ensure centers open on time
• Educate participating dealers on the operating standards expected by Elite center customers
• Work with the Quick Lane Launch team to ensure Quick Lanes open on time
• Work with The Express Service team to ensure new Pro Elite Centers are set-up to provide Express Service

Your ideas and actions make an impact on profits and growth. In addition to the above responsibilities, you will be expected to:

• Listen to dealer needs, understand their concerns, and provide solutions.
• Work independently in your daily activities and work as a team to share best practices while meeting business goals.
• Network with colleagues and leaders throughout the organization 
• Candidates must be willing to travel throughout their region 80% of the work week
  • Travel may be up to 100 miles+ from assigned Region
• You will be equipped with:
  • Your portfolio of dealers
  • Skills, necessary equipment, and data to attain your daily and monthly goals
  • A company car
  • Hotel stays required

You'll have... 

• Bachelor’s degree required
• 5+ years of Sales & Service dealer contact experience
• Candidates must be willing to travel throughout their region 80% of the work week
  • Travel may be up to 100 miles+ from assigned Region

Even better, you may have...

• Market representation experience
• Excellent Parts & Service business acumen
• Commercial experience preferred
• Excellent organizational skills and the ability to multi-task multiple priorities simultaneously
• Proved track record of achieving key deliverables in high-paced environments
• Ability to confidently deliver a compelling business case to Dealer Principals
• Ability to deliver timely & consistent results
• Self-starter, capable of communicating across regions, and at all levels
• Demonstrated proactive approach to problem solving, with a