Southwest Care Center employees can answer yes to these 3 questions: 

1. Do you want to make a difference? 
2. Do you believe everyone is entitled to quality healthcare? 
3. Do you desire to serve the underserved in your community? 

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities. 

Southwest Care Center is currently seeking an experienced full-time Director of Clinical Operations. This position supports all SCC locations in Santa Fe and Albuquerque; therefore, candidate must reside in the local market area of Albuquerque or Santa Fe, New Mexico and able to travel between the two cities as needed. 

Position Details: 

Reporting to the Vice President of Quality Assurance and Operations (VP of QAO), the Director of Clinical Operations develops and oversees operational strategies for clinical programs and services at Southwest Care Center. This role provides oversight of all internal operations related to clinical services, clinic management, and social services programs.  

The Director of Clinical Operations will assist the VP of QAO with strategic planning and implementation of clinical procedures and processes, budget development and adherence, analysis of opportunities for expanding lines of business, and collaboration with other department leadership to ensure quality patient care and regulatory compliance. This position involves supervising and coordinating all areas of patient care, as well as their respective administrative support services and associated department leadership. This position models professionalism and demonstrates the values of the organization at all times. 

Position responsibilities include but not limited to: 

• Responsible for the management of all clinical and administrative support services. Directs and coordinates activities of department or division for which responsibility is delegated to further attainment of goals and objectives. 

• Participates in process improvement and development in the organization. 

• Sets the direction and leads the infrastructure to ensure that clinical department functions are managed within budget and defined goals. 

• Assists the VP of Quality Assurance and Operations in the development of appropriate clinical/quality programs and monitors quality control for all operational functions. 

• Analyzes activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives. 

• Monitors patient care services, ensuring they meet organizational guidelines, and patient needs and develops and implements remediation plans as needed. 

• Provides oversight and direction for assigned projects related to clinical products and services. 

• Identifies work related problems with workable solutions and implements appropriate solutions