Jobs and Careers

Technical Support Specialist

The University of Texas at Austin

UT MAIN CAMPUS, United States, United Statesfull_timeVerifiedPosted 17 Feb 2026

💰 $60,000/yr

About the role

Job Posting Title:

Technical Support Specialist

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Hiring Department:

University Housing and Dining

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

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FLSA Status:

To Be Determined at Offer

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Earliest Start Date:

Ongoing

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

BENEFITS: UT Austin offers a competitive benefits package that includes:

100% employer-paid basic medical coverage
Free Capital Metro bus rides
Retirement contributions
Paid vacation, sick time, and holidays
Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

Purpose

The Technical Support Specialist position is one of the first points of contact for technology support and solutions within University Housing and Dining (UHD). Provides computer desktop end-user support and audio-visual support by leveraging technical abilities to problem solve and assist the day-to-day operations of UHD. Assures computer operating problems are responded to and resolved in a timely manner. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio-visual equipment to ensure optimal performance.

Responsibilities

Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.
Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals.
Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.
Assist with IT inventory.

Required Qualifications

High School Degree / GED.
Work experience installing and supporting hardware, software, and networked systems in a multi-protocol environment.
Work experience in IT customer server and/or help desk environment.
Knowledge of computer and peripheral operations, installation, directory services, remote access tools, and troubleshooting.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Experience managing a Citrix Virtual Desktop Environment.
Experience supporting systems remotely.
Experience troubleshooting Windows 11.
Experience managing IT inventory.
Demonstrated ability to learn quickly.
Excellent problem-solving and time-management skills.
Demonstrated ability to take initiative and prioritize multiple projects.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).