Special Events Logistics Manager - Citizens House of Blues Boston

Job Summary:

WHO ARE WE?:
Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: 
Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster 
is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 
12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in 
the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist Nation 
Management is one of the world’s leading artist management companies, representing approximately 280 artists.
These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands 
enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live 
event and digital platforms. For additional information, visit www.livenationentertainment.com.

Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and 
committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then 
please read on! 

The Role:
The Special Events Logistics Manager provides administrative support to the Sales Department, including Senior 
Sales Manager, Sales Managers and Logistics team; performs special projects as delegated by the Director of Sales
for Citizens House of Blues and MGM Music Hall | Fenway
The Logistics Manager is responsible for execution, servicing and detailing of assigned events once booked by the 
Special Events Department. They are to ensure a smooth and efficient process of an event from the Special Event 
Order to the actual operation of the function. This position works closely with the Special Events Team in contract 
negotiations and servicing groups while being a liaison between Special Events and Operations team.

Responsibilities:
I. Essential Functions
• Responsible for execution, servicing and detailing of assigned events once booked by the Special Events 
Department
• Provides administrative support and assistance to the Special Events Sales Team
• Distribution of all internal and external correspondence
• Maintains all departmental files
• Distribution of all internal and external correspondence
• Maintains departmental files.
• Supervise all aspects of operational set-up and break down of events (equipment needs, rental needs, and 
set up. Coordinates with Production department on all production aspects needed for an event
• Liaison between client and LN Team Members throughout Event.
• Liaison for venue and concessionaire communication and distribution of information internally and 
externally
• Must maintain a neat, clean and well-groomed appearance (specific venue standard)
• Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member 
Pre-Shift
• Assures seamless transition for Client from Sales Department to Operations Manager during Event
• Handle all aspects of the Special Event once the special event order (SEO) has been distributed
• Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS
• Assist Sales Manager(s) as requested with special needs by the client
• Participate in meetings such as the SEO Meeting and Production Meeting
• Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the 
business needs of the venue
• Maintain files in proper order after the (SEO) has been distributed
II. Accounting Functions
• Process all deposits and payments in a timely manner
• Track status of payments made for all events with Sales Managers
• Follow up on all accounts receivable and provide monthly update to Director of Sales and Business 
Manager
• Verify Deposit / Payments tracking schedules with Sales Manager
• Proper execution and completion of all post event paperwork: Party Recap Sheet, and Receipts
• Responsible for proper settlement or payment on night of event with client and entering billing 
information into POS to generate a final guest check
• Manage staff hours to ensure we are not exceeding our budget
III. Staff Functions
• Collect and update digital content for event marketing
• Special projects as assigned by Director of Sales
• Distribution of final contracted SEO’s to appropriate parties
• Train all staff with regards to the proper techniques and etiquette for service
Qualifications:
• One to Three years experience in the hospitality industry 
• Minimum one year in working events
• W