Staff Product Manager - Twilio Marketing Campaigns

See yourself at Twilio

Join the team as our next Staff Product Manager, Twilio Marketing Campaigns

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to provide product voice and leadership in support of critical product and technical initiatives, impacting tens of thousands of customers in our marketing suite of products. This role will be responsible for driving business impact while ruthlessly identifying and prioritizing our most impactful product gaps.

Responsibilities

In this role, you’ll:

• Own and drive short and long term roadmap generation.

• Identify gaps in backlog and own prioritization of them.

• Identify and drive partnership opportunities with other Twilio teams (both within our organization and with broader Twilio teams).

• Create detailed product specifications which include business reasons, use cases and which are focussed on addressing customer problems.

• Learn and adjust frequently, while working in an Agile environment, to meet quarterly and annual goals.

• Be responsible for technical product requirements while also clearly communicating the business and customer impact of deeply technical work.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience: 4+ years of product experience

• You can translate between the technical details, customer problems, and business impact of the team’s work.

• Experience with highly technical, multi-workstream product launches

• You are a strong communicator and want to have a seat at the decision-making table.

• You are organized and comfortable working with exec-level stakeholders and drive deep customer relationships.

• You’re not shy about diving in deep with engineering, security, or the customer.

• You can run a tight ship, prioritizing a robust stream of work into cohesive, incremental releases.

Desired:

• Technical product background and knowledge.

• B2B and B2C background.

• MarTech or email background is a big plus.

Location 

This role will be remote, and based in, USA

Approximately 10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

 

*Please note this role is open to candida