Strategic Account Management Director - Banking

We are looking to hire a Strategic Account Management Director - Banking

The Strategic Account Management Director - Banking will manage the development and application of a mature/dynamic customer plan based on proven methodologies to manage a sustainable, long-term business portfolio and collaborate across organizations and partners in discussions to impact the broader ecosystem (e.g., passing legislation). Leverages close relationships with leaders (e.g. leaders, C-level executives) of the assigned account and the broader ecosystem to shape long-term strategic direction and influence business metrics.

Oversees the development of a mature/dynamic multi-year customer plan detailing critical insights and new business opportunities aligned to customer priorities. Directs the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners. Coaches team on expanding strategic network of key internal and external partners and decision makers to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience. Initiates collaborative opportunities with key internal and external partners and business and technical decision makers. Manages team efforts to execute on collected feedback on additional needs, products, and features. Coaches team on leveraging Microsoft sales strategies. Leads in strategic discussions by articulating ideas to transform customer business models to better serve their own customers, and increase profitability and market. Leads by example to leverage unique, strategic industry-focused business insights and opportunities. Proactively owns and elevates a transformative customer engagement strategy. Drives execution of long-term strategies. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

Responsibilities

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Account Management

Initiates collaborative opportunities with key internal and external partners and business and technical decision makers in developing, sharing, and promoting mutually beneficial, customizable joint investment plans to grow sales and partner impact, leveraging relationships, and industry expertise. Oversees efforts to share Microsoft and partner strategies into other segments of the customer's account and ensure customer success in the acquisition, implementation, and consumption of Microsoft's and partner's services and solutions. Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation).

Coaches team on expanding strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience. Leads regular meetings for strategic accounts with relevant partners. Enacts strategy for affecting transformation for partners to build solutions and applies an ecosystem-wide perspective to better position partner growth at all levels.

Directs the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Leads, challenges, and inspires team to focus on top priorities and challenges to drive business case. Leverages industry expertise to anticipate industry direction and ecosystem.

Oversees the development of a mature/dynamic multi-year customer plan detailing critical insights and new business opportunities aligned to customer priorities. Leads and coordinates a diverse team and key stakeholders (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to deliver on account plans and grow the account. Prepares for future needs by incorporating the 3 Horizons Model into account planning and leverages resources equally across the 3 Horizons, as well as provides long-term