Product Owner - Auto Associate Desktop

General information

Career area Technology Work Location(s) 500 Woodward Avenue, MI, 601 S. Tryon Street, NC Remote? No Ref # 20224 Posted Date 07-25-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

We are seeking an experienced Product Owner to spearhead the development and execution of our customer service experience within the associate desktop. This role is crucial in enhancing our customer’s contact center experience and optimizing efficiency, as well as creating a unified, omnichannel experience for customers and associates across lines of business, with a key focus on our auto line of business. The ideal candidate will prioritize customer and associate experience above all else.

Reporting to the director of the Associate Desktop Product for Customer Care & Communications (C3) team, the Product Owner for the Auto LOB Associate Desktop enhances customer experiences and drives business growth through the Salesforce platform. This role manages the product backlog, defines and prioritizes features, collaborates with stakeholders, and ensures alignment with the overall business strategy.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Feature Development: Create and prioritize new features to delight users and drive business benefits. Own the implementation of highly v